Store Manager
Subway - Phoenix, AZ
February 2018 to August 2018
Managing customer flow to ensure that sales opportunities are driven, and excess waiting times are avoided
Maintaining safe and healthy environment
Coaching and developing multi-functional teams
Managing the company’s monies in line with business guidelines
Ordering all food, paper and supply products
Schedule and direct staff in daily work assignments to maximize productivity
Optimize profits by controlling food, beverage, and labor costs on a daily basis
Efficiently resolve problems or concerns to the satisfaction of all involved parties
Owner
Fabian Cleaning, LLC - Phoenix, AZ
August 2016 to March 2019
Cleaning of residential homes
Supply ordering
Customer billing
Overall customer satisfaction
Employee onboarding and scheduling
Starbucks Store Manager
Aramark - Tempe, AZ
January 2016 to August 2016
Managing customer flow to ensure that sales opportunities are driven, and excess waiting times are avoided
Maintaining safe and healthy environment
Coaching and developing multi-functional teams
Managing the company’s monies in line with business guidelines
Ordering all food, paper and supply products
Schedule and direct staff in daily work assignments to maximize productivity
Optimize profits by controlling food, beverage, and labor costs on a daily basis
Efficiently resolve problems or concerns to the satisfaction of all involved parties
General Manager
Popeye's Louisiana Kitchen - Gilbert, AZ
May 2015 to December 2015
Managing customer flow to ensure that sales opportunities are driven, and excess waiting times are avoided
Maintaining safe and healthy environment
Coaching and developing multi-functional teams
Managing the company’s monies in line with business guidelines
Schedule and direct staff in daily work assignments to maximize productivity
Optimize profits by controlling food, beverage, and labor costs on a daily basis
Efficiently resolve problems or concerns to the satisfaction of all involved parties
Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met
Service Representative - Assignment Team
Green Tree Servicing LLC - Tempe, AZ
February 2013 to May 2015
Prepare and record assignments to perfect chain of title.
Review title reports to follow the chain of assignments.
Research and verify mortgage documents to complete chain of assignments.
Work with customers and/or third parties to obtain documents required to complete requests.
Scan and index completed assignments and/or back documentation/research.
Develop and maintain positive, effective working relationships with customers, county offices, title companies, custodians, service vendors and other departments critical to the achieving objectives.
Maintain accurate production tracking records.
Process all incoming and outgoing mail for the Assignment Team.
Perform data entry tasks to enter new orders and provide status for assignments and recording information.
Assistant/Shift Manager
Arby's - Phoenix, AZ
May 2012 to February 2013
Ensured customer satisfaction through complaint resolution
Ensured proper food handling by employees
Managed three to five employees per shift
Counted cash till and nightly deposits
Counted daily, weekly, and monthly inventories
Creating work schedules and delegating work
In charge of weekly truck orders
Title Technician
Security Title Agency - Phoenix, AZ
August 2011 to April 2012
Run title chains on all new orders
Updating client systems with results of searches
Answering client questions regarding foreclosure processes
General customer service work on all aspects of foreclosure
New Orders Clerk
Quality Loan Service - Scottsdale, AZ
December 2010 to August 2011
Review timelines of foreclosure process on the Trustee side
File setup for all new foreclosure file received in office
Order title searches
Data entry and document creation
Updating client systems