Brittany Landry

BRITTANY LANDRY Waco, TX- A self-driven, highly motivated young professional with over 4+ years experience in Human Resources and over 10+ years in customer service. I have a diverse professional background that has provided me with a unique set of skills, talents, and successful track record managing in all areas of employee relations, training and couching, and providing support to employees while remaining highly professional and demonstrating strong communication skills. My versatile, but focused skill set will attest to my passion for fulfilling staffing requirements , which rooted with a fascination in onboarding and leadership training. Authorized to work in the US for any employer WORK EXPERIENCE Employee Relations Coordinator Al Copeland Investments - Metairie, LA December 2019 to February 2020 • Coordinated various projects and programs with an emphasis on process improvement for division, ensuring all tasks are completed by established deadlines and quality customer service is provided. • Organized office procedures to ensure effective operation. Acted as department liaison with other departments and agencies. • Maintained rapport with co-workers, customers, vendors and various departments when researching and developing new service and methods and resolving challenging situations • Encouraged candid exchange of ideas; articulates views clearly and directly; expresses facts clearly; communicates quickly issues affecting staff. General Manager (GM) La Habana Hemingway - Metairie, LA June 2017 to December 2019 • Generated higher ticket averages by adeptly training employees on suggestive up-selling techniques. • Reduced inventory cost by 40% through evaluating and streamlining vendor selection process. • Addressed complaints and resolved problems with both staff and customers • Assisted with inventories, ordering, staff training, end of day reports, cash handling and menu development Human Resource Recruiter UNI - Metairie, LA January 2017 to June 2018 • Cultivated relationships with hiring managers to develop recruiting strategies to accommodate an aggressive hiring schedule • Consistently held a fill rate on all positions open of less than 30 days during a nursing shortage by utilizing a network of college programs to build recruiting pool, and outside agency usage. • Maintained the integrity of salary matrix, compensation, and position control for healthcare organization. • Collaborated in all aspects of human resources including policy maintenance, disciplinary processes, and daily operations. • Administered recruitment paperwork flow which included pre-employment documents, job offer letters and declination letters. Human Resources Coordinator Central Rexall Drugs March 2015 to January 2017 • Initiated human-resources reporting system to update department managers and Senior executives on process of human resource in areas such as recruitment, turnover, employee retention, recruitment cost, benefit cost, and cost-saving efforts. • Manage all HR documents - create, maintain and update confidential HR records for new or existing staff as required. For example, preparing new employee employment contract, letter of offer, staff company handbook and forms. • Prepare employees for assignments by establishing and conducting orientation and training programs. • Directed all stages of staffing that include; sourcing, interviewing, salary negotiating, and onboard training. • Developed and introduced employee initiatives including employee suggestions and employee recognitions. • Manage staff leave, sick and TOIL absence, including management approvals, record keeping and liaising with staff directly on their leave approval/rejection, holiday entitlement balance, paternity/maternity leave etc. • Manage all HR records, Pay-com and other processes – i.e. probationary period reviews, performance reviews, any disciplinary actions EDUCATION Bachelor's in Bachelor of Elementary Education Southeastern Louisiana University - Hammond, LA August 2014 to January 2017 Bachelor's in Bachelors of Business Administration Louisiana State University-Alexandria - Alexandria, LA March 2019 Associate SKILLS • Recruiting • Interviewing • Receptionist • Human Resources • Scheduling • training • Payroll • Operations • Inventory • Inventory Management • retail sales • Microsoft Word • Team Building • Word • ADP • Employee Relations • HR • Kronos • MS Office • Microsoft Excel • Powerpoint • benefits • HRIS • Quickbooks • access • Benefits Administration • Microsoft Access • Microsoft Office • Microsoft Powerpoint • Administrative Experience • Customer Service ASSESSMENTS Supervisory Skills: Directing Others — Expert November 2019 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: https://share.indeedassessments.com/share_assignment/qqoqibu7cpwsedks Management & Leadership Skills: Impact & Influence — Highly Proficient November 2019 Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/share_assignment/5mjwyt2roimlwtv7 Proficiency with Microsoft Office: Mail & Calendar (Mac) — Proficient November 2019 Using Microsoft Office Mail and Calendar tools to manage workload. Full results: https://share.indeedassessments.com/share_to_profile/ 7c39f496490c8fa1e13b43d24c611fb6eed53dc074545cb7 Customer Focus & Orientation — Highly Proficient February 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 276adcd9d4a-bd4add71eed53dc074545cb7 Conscientiousness — Highly Proficient February 2020 Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/attempts/af56b04a2753ca1ddbc1e7550dd1cd73eed53dc074545cb7 Cognitive Ability — Proficient March 2020 Combining pieces of information to form general rules or conclusions. Full results: https://share.indeedassessments.com/attempts/067837f8ce1bc0999fd613b33dd47a00eed53dc074545cb7 Attention to Detail — Highly Proficient March 2020 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/attempts/-b2a91e85efe6f9c455e483ebbeed53dc074545cb7 Work Motivation — Proficient March 2020 Level of motivation and discipline applied toward work Full results: https://share.indeedassessments.com/share_to_profile/ 6e1f14ed6633fb1c128d4df8d-eed53dc074545cb7 Typing — Proficient February 2020 Transcribing text using a standard keyboard. Full results: https://share.indeedassessments.com/share_to_profile/ a946903c59f9cc5173cb45ab80dc3b95eed53dc074545cb7 Medical Receptionist Skills — Proficient February 2020 Managing physician schedules and maintaining accurate patient records. Full results: https://share.indeedassessments.com/share_to_profile/ 5df13fcc9dcff15537c-d1aeed53dc074545cb7 Logic & Critical Thinking — Highly Proficient March 2020 Using logic to solve problems. Full results: https://share.indeedassessments.com/share_to_profile/ 564c-dcbee89f4540d285ef51eed53dc074545cb7 Marketing — Highly Proficient March 2020 Understanding a target audience and how to best communicate with them. Full results: https://share.indeedassessments.com/share_to_profile/ d528dbe3dbbbb0ba8f1f-bd5aeed53dc074545cb7 Social Media — Proficient March 2020 Creating content, communicating online, and building a brand's reputation. Full results: https://share.indeedassessments.com/share_to_profile/ ffad1c0fad5b29c2df451686a84582e0eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.