Caitlin Bird

Caitlin bird 178 Majestic Forest Run. Sanford, FL 32771 · - -Personable, take charge professional with a diverse background in athletics, public relations, marketing, event coordination, sales, customer service, and management. Excels at managing multiple priorities and shifting deadlines in fast paced environments. Well versed in motivating teams and individuals to achieve goals and objectives. Able to efficiently direct activities and tasks as well as analyze situations and develop effective solutions. A motivated, disciplined individual who works to the highest standards. SKILLS Customer Service, Consumer & Business Sales, Public Relations, Talent Management, Event Planning, Event Management, Sports Blogging, Marketing, Promotions, Operations Management, Athletic Recruiting, Microsoft Word, Excel, PowerPoint, Photoshop, Staffing, Meeting Coordinator, Managing large venues Experience September 2016 – current Ticket Sales Representative, orlando magic Prospect new clients through warm and cold lead generation. Responsible for proposals, presentations, conducting meetings, and product demonstrations as well as negotiating terms of the sale. Complete over 80-100 outbound phone calls daily Set 5-10 weekly appointments Experience in B2B and consumer sales. Manage and provide premium customer service to all personal accounts Assist with Orlando Magic events and initiatives Produced over $100,000 of revenue in first year Contributing member of the 2016-17 Orlando Magic Sales Team that helped produce over 5.5 million in new season ticket revenue and over 2,000 new seats sold. Both accomplishments were the first time in Orlando Magic sales history. may 2016 – february 2017 Director Of VIP OPerations, VAIN nightclub Managed all events including concerts and celebrity guest appearances Oversaw all aspects of the establishment including all interviewing, hiring, mentoring, coaching, and training of all staff members. Managed all social media platforms. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Coordinated the priorities of staffing, service development emphasis, customer service and product delivery control, and maintains a program of ongoing total quality management in each department. Served as booking agent and main point of contact for nightclub Coordinate marketing events, schedule, and book celebrity hosts. Set up and managed venue for high profile music artists who performed concerts at venue Ensured customer satisfaction. Managed all financial aspects of the department (Inventory, Purchasing, Close outs, and Payments) February 2016 – May 2016 Event manager, Universal EVENT photography Set up and break down of all infrastructure for Universal Event Photography kiosks at National Cheer and Dance Events Edit and Photoshop all cheerleading and dance photos for clients Managing Universal Event Photography kiosk at large venues such as Disney world wide sports, Convention centers, and College auditoriums. may 2014 – may 2016 Assistant Vip Manager, Vain nightclub Managed all VIP waitresses, leading the team in making nightly quotas averaging $15,000. Maintained and conducted all inventory and maintenance schedules. Managed and organize all VIP needs requiring multitasking in a fast-paced environment. july 2013 – december 2013 account executive, toshiba business solutions Experienced in B2B and consumer sales. Drive sales revenue and market share through managing a territory and building customer relationships. Prospected new clients through warm and cold lead generation. january 2013 – may 2013 recruiter/scouting intern, university of south florida football Assisted the Director of Player Personnel in the recruitment of top high school athletes for the university's college football program. Managed and planned all recruiting visits and provided recruits with valuable information on the university athletic and academic programs. Responsible for selling the program, maintaining relationships with prospects and their families and developing offers. Conducted market research by evaluating player profiles to determine how their talents met team requirements; Studied organization plans and objectives to be able to provide qualifying process to player prospects. Met with team managers to discuss needs and developed key marketing points to help sell undecided players on committing with team. Utilized communications to influence athlete decisions by providing additional information to families and friends of prospects. Managed and maintained data in prospect database, using Recruiting Radar Developed recruiting booklets for coaching staff to use throughout 2013 season Designed spreadsheets to compile extensive prospect information and assist in scheduling Researched combines for information regarding prospects ht./wt./speed etc. Education 2013 bachelor of arts: communications, university of south florida