Cheryl Mae Abitong

Skills: 

• Appointment Setting Experience
• Telemarketing Experience 
• Sales Lead Experience
• Virtual Assistant Experience
• Admin Assistant Experience
• Email Support 
• Credit Repair Experience

• Reports directly to the Managing Director
• Make sure that day to day operation is smooth
• Make sure to assist 50 clients per day
• Assist existing and new clients and offer them services suitable to their needs
• Prospect new leads via the client's website
• Allocate task to team member
• Ensures that online orders are processed immediately
• Handled online reservations for camping services
• Communicates with the clients to do follow and coordinates with suppliers (for requirements like campervan and motorhome rental)
• Ensures that amendment request of clients are attended right away
• Credit card process and payments
• Observes correct currency when processing the payment
• Answer email inquiries and send invoices via email
• Handled 30% emails and 70% inbound/outbound sales calls
• Does effective implementation of company house rules
• Ensures that complaints are addressed and resolved in a timely manner
• Processing credit card payments through NAB and Securepay
• Conducts meeting with the team twice a month
• Handled 6 agents and monitor them to reach team goals

Credit Repair Coach – Gives monthly portal update to client about their current credit scores and updates on their credit report.

Discuss credit report to client and give them advises on how to increase their credit score.

Responding to clients queries about credit repair through email, text messages and calls.

Handled most of the admin and customer service role in a credit repair company. 

Credit Repair Sales Experience, closing leads

Tools used:

• MS Office tools like Excel, Word, Powerpoint
• Open Office Tools, Google Drive
• Mail Merge
• Inhouse CRM
• Avaya
• Live Person, Zoopim
• Ytel, Convoso
• Xlite, Bria, Zoiper, Vicidial
• Yealink
• Credit Repair Cloud
• Vonage
• Acuity
• Outlook
• Dropbox
• Onedrive
• Vicidial 
• Trello