Christian Carmona

CHRISTIAN CARMONA Experience Service Desk Agent. (Spanish and English). Hemmersbach Central Support; Bielany Wroclawskie, Poland – July 2017 – Present Main Activities: Providing remote L1 Global Support to end users; Analyzing problems related to software and hardware and putting correct resolution in place; Opening, closing and monitoring of the incidents in the ticketing system during the complete incident lifecycle); Contacting with the end-user via phone, email & chat; Updating or creating knowledge articles; L2 Technical Support Agent and System Administrator Jr. Global Virtual Opportunities; Kharkiv, Ukraine — Nov 2016 – Present (Started working part time remotely since June 2017). Current Location: Wroclaw – Poland Cellphone Number: - Email:-- Nationality: Mexican Age: 26 years old Skills: Teamworking. Information Processing. Communication. Creativity. Analytic. IT Tools: CommandLine(Shell-Linux); Web Hosting Manager(WHM)/CPanel; CMS (Wordpres and Joomla); phpMyAdmin; Main Activities: Zabbix Monitoring Servers; CPanel/WHM Account Migration; Exim Queue Alerts (spam); R1 CDP Backup; CMS (Wordpress, Joomla); Finding Malicious Files on CMS Installations; Checking and Fixing customer’s hacked websites. Adding Dedicated IPs to Customer's Accounts; SSL Certificates; L1 Technical Support Agent and System Administrator Jr. Global Virtual Opportunities; Kharkiv, Ukraine — Jan 2016 – Oct 2016 Main Activities WebHostingManager(WHM)/CPanel; DomainRegistration; Softaculous Installations; Wordpress and Joomla; Testing and Fixing Issues related with the software installed in server; FTP and SSH; Checking and Fixing Issues related with permissions; Finding Malware and Scripts in Hacked Websites; Reviewing Server Firewall; Analyzing and fixing the reason of Blacklisted IPs; Backup and restoration of websites; Customer Service Representative. Global Virtual Opportunities; Kharkiv, Ukraine — Feb 2015 - Present Main activities: Support desk agent; Documentation, ticket escalation and notification to the customer about the progress in the solution of the issue; Billing Voice Support. (Spanish); General and Billing Support via chat-ticket. (Spanish/English); "I hereby give consent for my personal data included in my offer to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated-” Operating Systems: OS X, Windows, Ubuntu (Linux) CAD Software: Unigraphics NX 7.5; ANSYS; Corel Draw X7; Languages: Spanish: Native Proficiency English: Profesional Working Proficiency Russian: Limited Working Proficiency EHS Engineer. Grupo Tecnología y Servicios Integrales; Leon, Mexico — Dec 2013 Aug 2014 Main activities: Implementation of quality management system; Supervisor of health and safety conditions in constructions; Reports and documentation of all activities; Finding risk activities and approve or decline the activity based in risk scores; General Operations Agent Guanajuato International Airport; Silao, Mexico — Aug 2012 - Nov 2013 Main activities: Customer Service; Checking Flight Plans; Update, edit and database management; Charging and billing of airport services Monthly Update of Flight Schedule; Overhaul of the Airport Runway; Management of plans and flight manifests; Reports and documentation of all activities. Education Preparatory Department (Russian Language) National Aerospace University -'Kharkiv Aviation Institute’. Kharkiv, Ukraine — 2015 Automation Applied in Manufacturing Management. (Seminar’s Degree) Instituto Politécnico Nacional. Leon, Mexico — 2014 Aeronautical Engineering (Engineer’s Degree) Instituto Politécnico Nacional. Leon, Mexico — 2009 - 2013 "I hereby give consent for my personal data included in my offer to be processed for the purposes of recruitment, in accordance with the Personal Data Protection Act dated-”