Christian Paul Gabayeron

Worked as Customer Service Representative with the business process outsource industry for 7 years and the present.

Well experienced in meeting deadlines and targets in a fast-paced environment.

Progressively handled billing, technical, and health care accounts and as well concerns for American and international customers over the phone.

Listen and respond to customers' needs and concerns.

Provide information about products and services.

Take orders, determine charges, and oversee billing or payments.

Review or make changes to customer accounts.

Handle returns or complaints, details of customer contacts and actions taken.

Handled progressively calls & e- mails for placement of orders, shipments, inquiry and providing solution to product issues and delivery concerns of perishable items. 

● Act as escalation specialist.

● Assigned and task to take over supervisor or managerial tasks if needed.

● Prepare the nesting period for New Hires 

● Act as a retention specialist for those who would like to cancel their placed orders. 

● Provided floor and acted as subject experts for agent issues in addressing customer's concern. 

● Transition of general customer service inquiry to sales. 

● Sales pitch for potential shoppers for available products and services.

● Receiving and processing payments using check and credit cards over the phone.

● Processing reactivation and interpreting bill charges as well as adding new line of services.