An IT Support professional for over 10 years now. Specializes in Remote Client support over the phone or live chat.
Currently working as an IT support analyst for a US Healthcare company, supporting our end-users with their computer problems.
Primary Responsibilities:
• Work in an automated provisioning environment to deploy new software to user's company computer.
• Troubleshoot corporate applications with the use of a Knowledge Base.
• Use remote control tool to assist end users when needed.
• Provide an accurate record of each call in SNOW incident management tool.
• Act as a technical resource to others to resolve problems, issues, errors or related