Cindy Alvarez

Cindy Alvarez

$14/hr
Customer Service Specialist
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
53 years old
Location:
Desamparados, San Jose, Costa Rica
Experience:
25 years
Cindy Alvarez 50 Metros Norte Bomba Uno San Miguel de Desamparados San Jose Costa Rica-- OBJECTIVE A responsible and challenging position that I will utilize with my education and background; expand my knowledge and offer opportunities for personal and professional growth. WORK EXPERIENCE Customer Service Specialist Storm Tight Windows, Deerfield Beach FL July 2016 – May 2017 Duties include: Cold calling customers regarding Customized Hurricane windows, explaining how are storm windows work, setting appointments, confirming appointments and call backs. Health Insurance Qualifier Insurance Care Direct, Deerfield Beach FL Nov 2014 - Jun 2016 Duties Include: Answering about 220 to 1200 calls daily, screened, qualified customers for Health Insurance, went over questionnaire, transfer calls to Insurance Agents, Schedule callbacks. Fast Pace Environment Call Center Contact Center Bilingual Specialist Destination Rewards, Boca Raton FL Mar 2010 - May 2014 Duties includes answer mutli- line console for several different rewards programs like Extra Cash from Citi, Free Credit Report, My Coke rewards and several more. I assist members with log in assistance, shipping, returns, tracking and replacement orders, manage rewards currency. Handle about 70 to 100 calls daily. Customer Service Specialist Tyco Safety Products, Boca Raton, FL May 2006 - Feb 2010 My duties included assisting 29 branches located on the west coast via phone and different computer systems. Knowledgeable in Heat (e-mail system), Baan 560, Baan 535, AS400 and Web Track. Responsible for allocating customer orders as well as concession orders, handling miss-ships, tracking orders and following up with the distribution centers. Answered about 100 calls a day and received approximately 150 e-mails daily which had to be handled same day. Front Desk Clerk LA QUINTA INN AND SUITES, Coral Springs, FL Feb 2004 - Jun 2006 Responsibilities included answering a multi-phone console, making reservations and assigning rooms. Handled problems that occurred and was in charge of the cash registers. Other duties included faxing and paging supervisors and maintenance personnel as needed. Telephone Operator/Customer Service Elmhurst Hospital, Queens, NY Feb 1995 - Oct 2002 Elmhurst and Queens General Hospitals merged. Duties included answering a multi-phone console of 35 lines; screening all incoming calls and transferring calls. Also answered the Trauma Line and sent pages to doctors to have them report to the trauma room. Responsible for customer service, served as a Spanish translator, and made overhead announcements. EDUCATION Vocational - Degree C.T.I Institute 1991 Travel School Flight Attendant High School NEWTOWN , Queens New York 1988 High School Diploma Six Sigma Tyco Safety, Boca Raton 2009 Tyco Safety Products Six Sigma Awareness training SKILLS Customer Service Interact well with the people Microsoft Word Bilingual (Spanish)
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