Cindy Alvarez
50 Metros Norte Bomba Uno
San Miguel de
Desamparados San Jose
Costa Rica--
OBJECTIVE
A responsible and challenging position that I will utilize with my education and background; expand my knowledge and
offer opportunities for personal and professional growth.
WORK EXPERIENCE
Customer Service Specialist
Storm Tight Windows, Deerfield Beach FL
July 2016 – May 2017
Duties include: Cold calling customers regarding Customized Hurricane windows, explaining how are storm windows
work, setting appointments,
confirming appointments and call backs.
Health Insurance Qualifier
Insurance Care Direct, Deerfield Beach FL
Nov 2014 - Jun 2016
Duties Include: Answering about 220 to 1200 calls daily, screened, qualified customers for Health
Insurance, went over questionnaire, transfer calls to Insurance Agents, Schedule callbacks. Fast Pace Environment Call
Center
Contact Center Bilingual Specialist
Destination Rewards, Boca Raton FL
Mar 2010 - May 2014
Duties includes answer mutli- line console for several different rewards programs like Extra Cash from Citi, Free Credit
Report, My Coke rewards and several more. I assist members with log in assistance, shipping, returns, tracking and
replacement orders, manage rewards currency. Handle about 70 to 100 calls daily.
Customer Service Specialist
Tyco Safety Products, Boca Raton, FL
May 2006 - Feb 2010
My duties included assisting 29 branches located on the west coast via phone and different computer systems.
Knowledgeable in Heat (e-mail system), Baan 560, Baan 535, AS400 and Web Track.
Responsible for allocating customer orders as well as concession orders, handling miss-ships, tracking orders and
following up with the distribution centers. Answered about 100 calls a day and received approximately 150 e-mails
daily which had to be handled same day.
Front Desk Clerk
LA QUINTA INN AND SUITES, Coral Springs, FL
Feb 2004 - Jun 2006
Responsibilities included answering a multi-phone console, making reservations and assigning rooms. Handled
problems that occurred and was in charge of the cash registers. Other duties included faxing and paging supervisors
and maintenance personnel as needed.
Telephone Operator/Customer Service
Elmhurst Hospital, Queens, NY
Feb 1995 - Oct 2002
Elmhurst and Queens General Hospitals merged. Duties included answering a multi-phone console of 35 lines;
screening all incoming calls and transferring calls. Also answered the Trauma Line and sent pages to doctors to have
them report to the trauma room. Responsible for customer service, served as a Spanish translator, and made overhead
announcements.
EDUCATION
Vocational - Degree
C.T.I Institute 1991
Travel School
Flight Attendant
High School
NEWTOWN , Queens New York
1988
High School Diploma
Six Sigma
Tyco Safety, Boca Raton
2009
Tyco Safety Products
Six Sigma Awareness training
SKILLS
Customer Service
Interact well with the people
Microsoft Word
Bilingual (Spanish)