Clarice Froline A. Ramos

I worked for the BPO industry for 5 years. Mainly my specialty is under Customer Representative / Medical Biller / Medical Coder. With the following skills. Communication, Comfortable writing, and speaking. Computer Literacy. Proficient MS Excel, MS Word, and MS PowerPoint. Catering health insurance of US-Based clients. Communicate and provide the best resolutions to customers through e-mail, chat, and phone. Set up appointments for customers with regard to health insurance through CRM. Handled inbound calls from customers regarding their appointments, benefits, medical bill, claims, and other related inquiries regarding their insurance. Handled and received follow up from customers through email. Educate customers regarding the process and conditions that abide by the service or product that they had purchased/avail. Load authorizations and referrals for services. Used HCPC, ICD-9 to ICD-10 Codes. Overview of HIPAA Guidelines.