Clarissa Mae Aunzo Mendoza

Clarissa Mae A. Mendoza J.M. Benares Street, Capitol Heights, Barangay Villamonte, Bacolod City, Neg. Occ., Philippines, 6100 - •- Career Objective Being an enthusiastic and hardworking individual, I desire to have a challenging & motivated position in a wellreputed company with great growth potential and a vision for the future. In such a position, I would like to exhibit my interpersonal skills, while gaining experience in an environment where teamwork contributes to success. Key Skills & Capabilities o o o o o o o o o o Proficiency in all areas of Microsoft Office, including Excel, Word and PowerPoint Excellent communication skills, both written and verbal Office Management skills: record keeping, file management & computer operations Fast learner and able to work with less supervision Highly organized with close attention to details Eagerly accepts new challenges and adapts well to any possible situation A team player who consistently displays positive attitude and professional work ethics. High standard of personal motivation and initiative. Ability to respond positively to working within a pressurized environment. Strong eagerness to undergo training to meet the excellence standard of the company Employment History Virtual Assistant/Quality Assurance (Sales Department), Springbok Properties, UK (August 2021 – November 2021) Achievements and responsibilities:       Responds to emails and calls. Prepare presentations according to instructions given. Create quality measurements to track improvement in team members. Execute quality improvement testing and activities. Develop quality assurance standards and company processes. Adhere to industry quality and safety standards.        Ensures each team memeber meet customer expectations and demand. Create reports documenting errors and issues for improvements. Work closely with the development team to improve sales performance of every team member. Maintain standards for reliability and performance of the company. Documenting quality assurance activities and creating audit reports. Making recommendations for improvement. Creating training materials and operating manuals. Marketing Department Head, Aio Concept, Bacolod City (January 2020 – August 2021) Achievements and responsibilities:                        Manages Social Media accounts of the company such as Facebook, Instagram, Google my Business, etc. Basic graphic design using Corel Draw and Adobe Photoshop for social media posts. Schedules posts and replies to all inquiries from all social media accounts of the company. Develops, revises, implements marketing process flows and policies. Identifies, develops, and evaluates marketing strategies to expand the clientele as well as product lines to increase sales. Formulates, directs and coordinates marketing activities and policies with Sales Executive to promote products and services with clients. Uses planning to ensure the sale and profitability of products, lines, or services, to monitor and analyse business development and sales trends. Delegates jobs and assignments to Sales Executives. Directs the hiring, training, and performance evaluations of marketing and sales executives and oversees their daily activities. Sets department sales targets and individual performance goals of Sales Executives and ensures sales targets are monitored regularly. Ensures quality targets are met. Coordinates and participates in promotional activities and trade shows and working with creative artists to market products and services. Monitors client list of Sales Executives and maintains updated list regularly. Submits various reports and other documents as needed. Check reports of subordinates. Establishes and maintains client relationships; negotiates contracts with clients and ensures business contracts are kept while following up overdue collections. Provides short term (quarterly) and long term digital and traditional marketing plan. Expedites resolution of customer problems and complaints to maximize satisfaction. Supplies management with reports of client needs, concerns and potential new products. Supervises, disciplines and evaluates the performance of marketing personnel. Maintains safety in the work area. Maintains cleanliness and housekeeping in the work area. All other tasks that may be directed and assigned to you by your direct supervisor and/or employer. Sales Associate, Aio Concept, Bacolod City (May 2019 – December 2019) Achievements and responsibilities:               Replies to all inquiries from clients regarding the products and services offered Doing field work and looking for prospect clients Sending proposal letters and lists of products and services to potential clients Sending proposed quotations to clients for the agreed project Doing follow ups with the client for all the projects agreed upon Reporting the status of the projects agreed upon to the Marketing Head Accompanying fabrication team during installation of projects (Signages, stickers, etc.) Meeting with clients regarding the projects agreed upon Discussing with clients the best and cheapest options for the project but do not compromise the quality Answering phone queries Reporting all updates to the client regarding the progress of the project agreed upon Giving different options for the materials to be used and indicating it on the proposed quotation Sending a copy of Project Perspective to the client Doing basic photocopying and scanning of document Front Desk Officer, Aio Concept, Bacolod (February 2019 - May 2019) Achievements and responsibilities:    Replies to all inquiries from clients regarding the products and services offered Records all details and information for every project done by encoding the Job Order number Making sure that before the project starts for fabrication, there should be a corresponding Job Order number Recording all the necessary details needed for the Client Directory List Following orders made by Managers (if there are any) regarding purchasing of any materials requested by them for that day. Answering all inquiries from walk in clients Answering phone queries Receiving Mails and Packages for the Managers  Doing basic photocopying and scanning of documents      Receptionist, Panasiatic Call Center Inc., Bacolod (July 2017 – January 2019) Achievements and responsibilities:   Receive endorsements from colleagues of previous shift Record Manual Log In and Log Out for Opening and Closing Shift employees               Record all employees that has NO ID (Lost and Left) Doing Bank Transactions (Deposit or Encashment) Following orders made by Managers (if there are any) regarding purchasing of any materials requested by them for that day. Answering all inquiries Answering phone queries Receiving Mails and Packages for the Managers Receiving Statement of Accounts from the Suppliers Reservation of Conference Room for all purposes Releasing of Printing Requests (If Admin is not available) Logging of time, destination and passengers of Company Vehicle on its Log book Initial Interview for all Applicants Endorsing all Applicants to Recruitment Office for further assessment Endorsing all documents to their designated offices such as Last Pay Checks for Payroll, checks for SSS Benefits for Accounting, etc. Sending email of Total number of Applicants to the Recruitment Technical Support Representative, Convergys Bacolod (September 2016 – June 2017) Achievements and responsibilities:           Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. Improves client references by writing and maintaining documentation. Participates in development of client training programs by identifying learning issues; recommending instructional language. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed. Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities. Develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations. Kitchen Aid/Waitress, Green Curry Thai Restaurant and Takeaway, London, UK (October 2015 – May 2016) Achievements and responsibilities:    Performs any combination of following duties to maintain kitchen work areas and restaurant equipment and utensils in clean and orderly condition: Sweeps and mops floors. Segregates and removes trash and garbage and places it in designated containers. Washes pots, pans, and trays by hand.    Scrapes food from dirty dishes and washes them by hand or places them in racks. Transfers supplies and equipment between storage and work areas by hand. Washes and peels vegetables, using knife or peeling machine. Market Cook, Pad Thai Noodle, London, UK (December 2015 – April 2016) Achievements and responsibilities:           Cook / prepare the provided menu items Sanitize food preparation and serving areas Stir or turn foods to ensure even cooking Cook and season food according to recipes Keep records and manage accounts Figure out what quantity of food will be needed for a specified period Place orders for food supplies when available food is getting low Get customers’ orders and prepare food according to specification Ensure that the equipment are always in the right condition; report to employer when any fault occurs Keep work areas clean and assist other cooks in times of emergencies Personal Caregiver, Private Residence, London, UK (January 2013 – March 2016) Achievements and responsibilities:         Assisted client in her activities of daily living Engaged client in physical and mental exercises prescribed by her physician Prepared food to ensure that physician's orders were being followed Arranged medicines to be taken on schedule by providing appropriate reminders Monitored client for signs of deterioration or concern and reported the changes immediately to the client’s families Facilitated the personal development of client by helping her work through her limitations in order to enjoy adaptive recreation, athletics, continuing education, special events and community interactions. Planned and prepared meals, and assisted with clean-up. Provided client with transportation and assistance to appointments, food shopping and community events. Education Pinnacle College UK Limited – London, United Kingdom (January 2012 – January 2014) Level 6 Professional Higher Diploma in Healthcare Management University of St. La Salle – Bacolod, Philippines (June 2010 – March 2011) Bachelor of Science in Nursing (Year 3) University of St. La Salle – Bacolod, Philippines (June 2009 – March 2010) Bachelor of Science in Nursing (Year 2) University of St. La Salle – Bacolod, Philippines (June 2008 – March 2009) Bachelor of Science in Nursing (Year 1) Hobbies & Interests     Cooking and exploring new dishes Singing and dancing Reading inspirational books and watching movies Playing sports References References are available upon request.