Claufen Carutcho

As a customer support representative, below are my tasks:

• Respond to emails
• Provide customer service as the first point of contact
• Making and answering customer's phone calls

As a technical support representative, below are my tasks:

• Respond to customers queries and problem through email
• Making and answering customers call for help
• Remote customers computer for troubleshooting
• Educate customer

As a Virtual Assistant, below are my tasks:

• Organize calendar for customers parts deliverable
• Document every troubleshooting procedures
• Manage customers calendar
• Remind the customer for each schedule