Cyrille Tabinas

A full-time freelancer for over a year with experience in lead generation and customer service specialist-chat support. Previously worked in corporate for 3 years as marketing officer handling lead generation, telemarketing, and event marketing activities. I worked with clients in Real Estate, Hotel & Leisure, IT Software, Financial Services, and the E-commerce industry

Knowledgeable in the following:

✅Lead generation tools: LinkedIn Sales Navigator, SalesQL, Snov.io, Hunter.io, Zoominfo, FindEmails, RocketReach, NeverBounce

✅Project Management Tools: Podio, Trello, Basecamp

✅CRM Software: Mailchimp, Hubspot, SendInBlue

 Skills:

-Data Entry

-Internet Research

-Database Building

-Email Scraping

-Lead Generation

-Telemarketing

-Event Marketing

QA's Top Performer (Chat Support) for the 1st Quarter of 2022!! 🥳🥳🥳

✅The first point of contact and advocate for customers

✅Responds promptly to customers’ inquiries, requests, orders, or applications

✅Assists with customer complaints and questions about specific products or services

✅Modifies and escalates complaints across a number of communication channels

✅Handles high volume of customer support requests via chat using empathy to answer questions and troubleshoot problems

✅Ensures customer satisfaction and provides professional customer support at all times

✅Knowledgeable in Freshdesk-Freshchat