Daniel John Mosqueda Salarda

IT Specialist, Computer Hobbyist, Partial Gamer
Hourly ($/hour)
Costa Mesa, California, United States
3 years
Daniel John M. Salarda 2300 Fairview Rd. A203, Costa Mesa, CA 92626--- PROFILE IT Specialist with 3+ years experience as helpdesk engineer and windows technician. Solutions provider for tech issues, customer care and operations support. SKILLS Administrative: Graphic Design: Virtualization: Malware Detection: OS: Helpdesk: SysAd: Back-up: Cloning/Imaging:: Networking: Proficient in Microsoft Office 2010 and 2013 Applications; Proficient in Adobe Photoshop CS5; Knowledge in Adobe Illustrator and InDesign Proficient with VMware Workstation 11, Knowledge in Virtualbox Proficient with Trend Micro for Business UI, Proficient with AVG UI, Proficient in Malwarebytes Proficient in Windows 7, 8, 10; Knowledge in Ubuntu and Linux 2; Knowledge in Mac OSX. Proficient with Spiceworks; Proficient with Freshdesk Knowledge in SQL Server Management, Active directory; Windows Server 2012 R2 Knowledge in Veeam Desktop back-up, Knowledge in Time machine, Proficient in DBAN Proficient in Macrium Reflect, Knowledge in Clozilla, Knowledge in TCP/IP, VPN RELEVANT EXPERIENCE International Justice Mission (IJM) - Cebu,Philippines (IJM Headquarters: Washington, D.C.) “Rescue thousands. Protect millions. Prove that justice for the poor is possible. www.ijm.org” IT Specialist, Global Technology Solutions; February 2013 - October 2016 Responsible for configuring new-hire systems and performing IT on-boarding for new employees including setting up folder permission and drive mapping making sure that accessibility is established; Serve as escalation technician for front line HelpDesk support and assist with Tier-1 inbound support requests to receive, triage and facilitate resolution for internal and external customers including wireless access point administration for guest password; password reset; remote access; file recovery; data migration; drive cloning; printer troubleshooting and any IT related queries including android devices and iOS devices. Responsible for managing internal computers via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop and desktop systems including hardware and software replacement and troubleshooting.. Responsible for collaborating with (getting help from or providing help to) Tier-3 team members and other teams’ subject matter experts with projects or initiatives including Server update and upgrade as scheduled preventive maintenance, Responsible for implementing, improving and documenting new and existing policies, procedures and processes for IT system including creating local knowledge based documentation and canned response for reoccurring and/or common issues for quick resolution and diagnosis. Responsible in updating and maintaining asset inventory list, assist with asset procurement, and asset disposal. Participate in asset auditing process bi-annually to accurately track assets in use Responsible for data and voice network (TCP/IP) maintenance and repair including maintenance of PABX and set up of CISCO VOIP for executive users and installing VPN for remote staff. Other Roles Set up and operate multimedia A/V equipment for court hearings, office meetings and conference calls., Responsible for observing Law Enforcement Forensic guidelines, Set up and operate Audio/Video recording room for Child Forensic Interview, Extract and/or duplicate forensic interview evidence for Law Enforcement and Legal Prosecutors, UNOTEL Electronics Inc. - Mandaue City, Cebu, Philippines ”Unotel Electronics, Incorporated is a complete Auxiliary System company - Utilizes advanced technology and infrastructure with a well-trained personnel to obtain, sustain, and boost customer experience, and at the same time reducing costs, maximizing revenue, enhance client’s productivity, increase security consciousness and a speedy communication.” Project Engineer, May - September 2012 Responsible in coordination of the implementation of a project, ensuring it is being built correctly; project schedules and forecasts; interpretation of drawings for tradesmen; review of engineering deliverables; redlining drawings; regular project status reports; budget monitoring and trend tracking; bill of materials creation and maintenance; effective communications between engineering, technical, construction, and project controls groups; and assistance to the project manager. Projects: Fire Detection and Alarm System - Avida Tower 1 Condominium, Cebu City; Lot 8 Condominium, Cebu City Telephone System - Kings Food, Mandaue City, Cebu EDUCATION/CREDENTIALS Certified Professional Ethical Hacker (CPEH), May 2015 Mile2 Certification ID: 334100 Licensed Electronics Engineer, April 2012 Philippine Professional Regulation Commission ID No- Bachelor of Science in Electronics Engineering, April 2011 University of Southeastern Philippines, Bo. Obrero, Davao City, Philippines REFERENCES Alex Ilusorio Instructor AriQUEST Inc. San Fransisco, CA - Dave Shields Life Group Pastoral Leader Cornerstone Fellowship Church Livermore, CA - Stefani Chow Program Analyst, OPDAT U.S. Department of Justice Washington DC - Chris Bejemino Regional IT Specialist, South East Asia Region International Justice Mission, Inc. - Cebu, PH Washington DC -

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