To be a part of a challenging team that strives for the better growth of the organization and which explores my potential and provides me with an opportunity to utilize my experience and enhance my talent with an intention to be an asset to the company.
A competent and dynamic IT / BPO professional with certifiable skill sets and educational background in Engineering with a successful career experience since 2007 working for blue-chip global leaders like Accenture, Dell and Cognizant among others.
Excellent Professional and Technical Skills achieved via cross-functional exposure of nearly 12 + years which gave me the opportunity to acquire sound experience in Team Management, Operations, Analytical skills, Business Analysis, Management Reporting, Project Implementation, Call metrics, Troubleshooting, Training & Development which were fortified with my strong interpersonal skills.
Focused and dedicated Analytical Thinking Methodological Approach
An eye for Detail Training Delivery Skills Passion for Excellence
Good Communication Skills Call metrics among others
· Experience of having trained Call Center Agents on the floor for Medical Billing Service calling and other industry-specific Customer Contact Services like Healthcare and Telecom
· Delivering critical SLAs by building and leading teams
· Participating in transition and fulfillment programs
· Verifiable skill sets as an efficient Team Manager.
· Ability to develop a culture of high standards and ethics, excellent quality and customer responsiveness
· Excellent communication, presentation, and organizational skills
Ability to work and lead effective campaigns