Deepak Raj T

Deepak Raj T Perambur, CHENNAI – 600 011 Mobile: + 91 - email :- Objective Driven by high energy levels and technical competence in Medical Billing Service, Revenue Management & in Translation for 15 years, I am confident of making visible contribution to company’s growth and profitability objectives with whom I am seeking challenging opportunities. Professional Brief To be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with an opportunity to utilize my experience and enhance my talent with an intention to be an asset to the company. A competent and dynamic IT / BPO professional with certifiable skill sets and educational background in Engineering with a successful career experience since 2007 working for blue-chip global leaders like Accenture, Dell and Cognizant among others. Excellent Professional and Technical Skills achieved via cross-functional exposure of nearly 12 + years which gave me the opportunity to acquire sound experience in Team Management, Operations, Analytical skills, Business Analysis, Management Reporting, Project Implementation, Call metrics, Troubleshooting, Training & Development which were fortified with my strong Interpersonal skills. Personal Attributes Focused and dedicated Eye for Detail Good Communication Skills Analytical Thinking Training Delivery Skills Call metrics Methodological Approach Passion for Excellence among others… Skills summary • • • • • • • Experience of having trained Call Center Agents on the floor for Medical Billing Service calling and other industry specific Customer Contact Services like Healthcare and Telecom Delivering critical SLAs by building and leading teams Participating in transition and fulfillment programs Verifiable skill sets as an efficient Team Manager. Ability to develop a culture of high standards and ethics, excellent quality and customer responsiveness Excellent communication, presentation and organizational skills Ability to work and lead effective campaigns Technical skills Languages Web Technologies Microsoft Technologies Operating System RDBMS : C,C++ and Java. : HTML : Visual Basic, ASP.Net : Win 2000 / XP / Linux / Unix : MS Access Area of Interest • • • • Web Technology Networking and Hardware Operations Management People Management “Since 2018 April till date, I’m a full-time freelancer” working for US Healthcare clients (RCM) and all kinds of data entry work for my clients round the globe. An expertise with ample amount of experience in call center, BPO, Lead Generation, LinkedIn research and other Social media research, along with essay writing, Researches, Data Entry, PDF, Translation, Transcription & Customer Service for many clients from different countries. Amvik Solutions 2016 June – 2018 April Accounts Manager & Client Relationship Manager (CRM) Amvik Solutions, Chennai India http://www.webaba.com/ Roles & Responsibilities • • • • • • • Associated with US Healthcare Division. Individually held responsible for 5 practices based on insurance billing both government & commercial, EOB management, Collections for aging AR, Eligibility & Benefits verification & obtaining Authorization (ABA Therapy – Behavioral/Mental Health). Responsible for the provider payments from insurance on time without any delay. Close follow up of clients through e-mail (regularly) and calls (bi-weekly). Patient responsibility invoicing and follow up. Comprehensive reporting – account ledger & claims denial report including an action trail documenting follow up correspondence with insurance companies and funding sources. Achieving 100 % Operational metrics in all 5 practices especially in revenue generating part. 2015 – 2016 April Team Leader & Senior Analyst Intelenet Global Service (Serco), Chennai, India www.intelenetglobal.com Intelenet, a global firm does it’s 24/7 services for contact center, transaction processing, finance & accounting and human resource outsourcing services to Fortune 500 companies in the UK, US, Australia and India. Intelenet has 31000 employees across 30 delivery centers globally in India, Philippines, Mauritius and US. Currently the company is featuring in its healthcare program with multiple clients and one of the major clients in US “APRIA” is tied up with Intelenet for its dedicated and quality service. Roles & Responsibilities • • • Associated with US Healthcare Division. Managing a team of 30 live wire team members with Daily Reporting for member DME process. Conducting daily team huddles and motivation sessions to enhance performance. • • • • • Daily tracking of the Quality Dashboard for Team to check of any Quality error. Updating Production Dashboard and the Monthly procurement Dashboard on a daily basis. Close follow up of clients through e-mail and calls. Achieving 100 % Operational metrics in Production and Quality on the floor consistently. Responsible for entire team’s performance and to drive the team with positive attitude as well as to flyhigh by meeting up the SLA’s. 2013 – 2015 Jan Junior Team Lead (JTL), Process Analyst & Subject Matter Expert (SME) Accenture, Chennai, India www.accenture.com Accenture, a Global Fortune 500 conglomerate is a Management Consulting, Technology Services and Outsourcing Company helping clients in India become high-performance businesses and governments in the areas of Strategy, Digital, Technology and Operations. Roles & Responsibilities • • • • • • • • • • Associated with PNC's Mortgage Services & US Healthcare Division Managing a team of 32 live wire team members with Daily Reporting for member enrollment process Conducting daily team huddles and motivation sessions to enhance performance. Daily tracking of the Quality Dashboard for Team to check of any Quality error. Updating Production Dashboard and the Monthly procurement Dashboard on a daily basis. To Audit the documents within the turn around time as per the Investor’s requirements To “Fail” the incorrect and illegible documents and re - route it for the correction queue Close follow up of clients though e-mail and calls Achieving 100 % Operational metrics in Production and Quality on the floor consistently To check and procure Correction documents if any documents with error is procured earlier 2011 – 2013 Senior Process Expert (SPE) Cognizant Technology Solutions Chennai www.cognizant.com Cognizant, with HQ in NJ, United States combines a passion for client satisfaction, technology innovation, deep industry and business process expertise and a global, collaborative workforce that embodies the future of work. It is ranked among the top performing and fastest growing companies in the World. Roles & Responsibilities • • • • • • • • Senior Process Expert (SPE) in Health Care MEDdata Billing process with Professional Billing terminology Review and posting Claim status into Cash postings, Refunds, Denial Management & Charity Write - off. Handled WellPoint and Proverge HCP (Health Care Professionals) Managed Credentialing process with Anthem Blue Cross & Blue Shield. Verification of providers Education and Board Certification at various levels Malpractice and Background verification process Checking State license validity and verification of breaks if any in career path 2007 – 2011 Senior Accounts Receivable (AR) , Quality Assurance (QA) and Audit Perot Systems – Dell Services 2007 – 2011 (4 years & 7 months) www.dell.com Perot Systems was an Information Technology services provider founded in 1988, based in Plano, Texas, United States. As a Fortune 1000 corporation with offices in over 25 countries, Perot Systems was acquired by Dell in 2009. Roles & Responsibilities • • • • • • • • • Senior AR for Claims and Denial Management Analyzing Explanation of benefits (EOB) forms and posting payments Capturing denials and indexing rejection page Group payment postings and balance refund to patient and insurance firms Posting Interest & Indigent payment Handling a 7+ member team Additional responsibility of Audit checking payments already posted Analyzing reason for credits Creating the Insurance, Promotion and Deactivation 2005 – 2007 Customer Service Representative (CSR) AlTechStar, Ambattur Chennai, India www.altechbpo.com Mavish Tech P Limited, Chennai www.mavistech.com AltechStar - BPO division is a Global service providing company backed by Billion Dollar ETA Ascon Group, Dubai with focus towards IT Enabled services. AltechStar - BPO division is operating in India, United States, Sri Lanka, United Kingdom, Bangladesh and Ethiopia. Roles & Responsibilities • • • • • • • • • • • Outbound Call Center experience for United States and United Kingdom Outbound Campaigns Performing competitor analysis and offering the customer the best package Lead generation, Cross selling and Up selling of utility products for a British majors Managed targeted campaigns for high value customers Promoted as Senior CSR within 7 months for achieving Sales Metrics in Business to Customer calls Product and Service includes home phone connections and Mobile phone connections for AT & T, Sprint, Verizon and T Mobile. Convincing customers during sales pitch on US and UK timings to upgrade to new brands and models Achieved highest sales for 4 consecutive months and appreciated by Management and overseas Client. Postpaid and Prepaid phones with Direct to Home (DTH) television packages Meeting daily targets and won accolades for kudos call on the floor Awarded “Best Group Leader for the Quarter” and “Spirit of Sales Team” Academics 2001 – 2005 B.Tech (Information Technology) Anna University Karpaga Vinayaga College of Engineering & Technology Kanchipuram, Chennai, India www.kvcet.in Score : 71.99 % 2000 – 2001 12th Standard (Mathematics & Computer Science) CTTE Matriculation Higher Secondary School, (St Mary’s Group) Perambur, Chennai, India www.stmarysschools.com Score : 77.69 % 1998 - 1999 10th Standard St. Mary’s Boy’s Matriculation School (Physical Sciences, Mathematics) Chennai, India www.stmarysschools.com Score : 73.44 % Personal Details Nationality Nativity Gender Marital status Date of birth India Chennai, India Male Single 23rd November 1983 e mail Home address Mobile Alternate Phone contacts -New # 33 (Old # 73), Muniappan Street, Perambur, CHENNAI – 600 011 + 91 - Home: + 91 – 44 - PAN Number Languages known Passport Driving license Hobbies AMTPD4384P English, Tamil, Hindi, French Indian Passport # G- valid until 2018 Valid motorcycle and LMV license in India Travel, Sports, Listening music, Internet research & Playing with Pets