Demmy Angelo D. Fernando

I have extensive Technical Support and Customer Service BPO experience spanning over 10 years. I've been a Technical Support Associate with several service providers such as ISP's, Telco's, and equipment manufacturers for countries like the US, Canada, and Australia. I've done frontline consumer and business Technical Support for Telcos & ISP's such as Telstra, AT&T, and Verizon Online. I've also worked with the hardware manufacturer Lenovo. I take in on a daily basis, inbound customer inquiries regarding basic to advanced Hardware & Software concerns. I also did back-office & business Technical Support for NCH Software, RingCentral, Telus, AT&T MIS, and Bell Canada. Tasks for Business Technical Support include coordinating with onshore counterparts, field personnel, and business consumers. Inquiries would include service provisioning, delivery, pre-sale/post-sale maintenance, and support.