Deogracias “DEO” Antonio M. Rodriguez
U-307 Makati Cinema Square Tower
Chino Roces Ave. Makati City 1209-
Position Desired:
Customer Service Representative
Back Office Data Analyst
Objective:
With more than 4 years of Customer Contact Center experience. Areas of expertise include being able to reinstate, react, and resolve issue involved. HONEST, takes initiative, responsible for actions especially on adherance in attendance, planning ability fluent in American English.
Education:
Finished 4 years of B.S. Nursing in De LaSalle College of Canlubang-
Finished 1st year college of IETI of Imus, Cavite 2008 – 2009
Finished 6months for Caregiving at DepEd Alabang 2010
Skills:
Computer literate rated as advanced
Good in speaking American English
Able to handle multi-tasking
Work Experience:
Has worked in Convergys - Makati for over 2year and 9months since June 2010 until March 2013
As a Customer Service Representative/Subject Matter Expert for OnStar Sales/Care Voice and Non-Voice Line of Business
Reason for Leaving: Had to Handle the Family Business
Has worked in 24/7 - Makati for over 8 months since May 2013
As a Team Leader for EE/T-Mobile UK
Reason for Leaving: The acct got cancelled by the clients and we were to move to another acct Optus Postpaid Au but on a lower monthly salary.
Has worked in First Source – Northgate Alabang for over 9 months since October 2014 till July 2015 as a Customer Relations Manager for Barclays Bank US and UK
Reason for leaving: Recent Multiple family deaths in the family
Has worked in Hinduja Global Services – Northgate Alabang for 1 year and 9 months since November 2015 until August 2017 as a Customer Service advocate/Subject Matter Expert for Cigna Dental Care for Providers and Customers both voice and non voice.
Reason for Leaving: Illegal Termination
