Dilia Dayana Ortega Coa

Dilia Dayana Ortega Coa

$20/hr
Sp-eng virtual assistant/ customer support with experience in project management
Reply rate:
53.66%
Availability:
Hourly ($/hour)
Age:
39 years old
Location:
Caracas, Distrito Capital, Venezuela, Bolivarian Republic of
Experience:
10 years
About

Spanish-English Virtual Assistant with expertise in Excel, Word, email management, data entry, customer service, research, website and social media coordination, transcription, translations and event and project coordination.

This is a general list of duties that I can handle for you to save your time:

• Administrative support.

• Transcription service.

• Translations (English-Spanish).

• Light Project Management.

• Event Management/ Planning.

• Customer Service Management (email, chat, social media).

• Social Media Management (Instagram, Facebook, Twitter, Pinterest, YouTube).

• Content writing.

• Email Management.

• Creation and maintenance of databases.

• Managing Calendars, Appointments, and Emails.

• Campaign management.

• Inventory Management.

• Book Keeping.

• Create presentations.

• Create and Analyze Reports.

• Research.

• Help Desk/Ticket Support.

• Live Chat Support.

• Email Support.

• Social Customer Support.

• Front Office.

• Back Office.

• Setting up marketing email automation.

• Setting up email drip campaigns.

• Assisting w/ ongoing maintenance.

Tools:

• Office management – Excel, Word, PowerPoint.

• Google documents.

• Dropbox.

• Pipe Drive.

• Hubspot.

• Equifax.

• CAFT - Customer Automated Funds Transfer.

• RBC Express Online Banking Tool.

• Leadsquared.

• Mailchimp.

• Credit Repair Cloud.

• M Project.

• Zoho Projects.

• Jira.

• Slack.

• Trello.

• Citrix.

• Primavera V6.

• Sharepoint.

• Prezi.

• Canva.

• Google Analytics.

• Zoho Analytics.

• Zoho CRM.

• Tableau.

My strong points are: Organization and time management skills, attention to detail, efficient follow-up dependability, creativity and reliability.

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