Dindayal

 Dindayal Gupta Gokul 27, 8th main road, JP nagar 7th phase, Bangalore 560078 Email: -Cell : - Career Goal To achieve success in whatever task assigned to me and to make the best of the available opportunities. Keep a ‘can do’ attitude. Professional Summary Goal-oriented professional with extensive 3.5+ years of experience in the area of mortgage services combined with voice process focused on high value, knowledge-based functions principally related to real estate and mortgage portfolio management. Exceptional combination of business acumen and expertise in leveraging core strengths to originate and structure loans. Academic Qualification Graduation: Bachelor of Commerce Marks/Division : Second Class Higher Secondary Certification: 10+2 (PCM) Marks/Division: Second Class Work Experience Company: Accenture Team: UK Telecom Duration: 31st Aug 2015 to till date Designation: Sr Customer Service Advisor Job Profile Handling UK inbound calls with queries on Customer’s bills and package info e.g. Broadband, Telephone and TV Taking escalations calls within team Adhere to the defined SLAs for responding to queries/ complaints. Handling inbound calls from clients to provide resolution to the complaint and process improvement. Achievements Successful in delivering the results for the escalations as and when required by the superiors. Work Experience Company: Altisource Business Solutions Pvt. Ltd. Team: Valuation (Springhouse) Duration: 26th May 2014 to 8th May 2015 Designation: Reviewer (Quality Control) Job Profile Building relationship with the valuation vendors by effectively communicating and negotiating to get orders delivered in a timely manner. End-to end responsibility/ ownership in responding and addressing all queries/ complaints from customers and vendors. Adhere to the defined SLAs for responding to queries/ complaints. Handle all rebuttals with respect to origination appraisals, BPOs from clients. Make daily reports of address issue escalated cases and submit them to higher authorities. Authorize reports after confirmation with the US county offices about the facts and property. Handling inbound calls from clients to provide resolution to the query. Training new joiners and maintaining reports for their improvement in the process. Updating reports of 31+ageing orders on regular basis for a conference with a higher management. Achievements Successful in delivering the results for the escalations as and when required by the superiors. Company: Tata Consultancy Services Team: Referral Doc & Service Gateway Duration: 12th January 2012 to 20th October 2013 Designation: Process Executive Job Profile We are assigned to process all the property related documents to automated system. Maintaining records of daily work processed and modernize colleagues on the recent updates and conducting Team meetings. Achievements Re-structuring the reports of production as and when required by Team Manager. Additional Information Windows 7/Vista/XP, MS Office (Word, Power-point), Internet Seminars attended of Team work, Analytical thinking, Working smart and Public speaking Personal Information Date of Birth: 05/07/ 1991 Marital Status:Unmarried Language Known: English & Hindi Hobbies: Collecting movies and listening to music Nationality : Indian Strength:Impressive in communication, Excellent in inter-personal relations, Very organized and systematic at work, Task Oriented.