DOUGLAS MUGENI OUMA
I am an expert in Web Data Research, Virtual Assistant, Administrative skills and Customer relationship specialist with over 3 years’ experience in both of these skills and analysis, extracting and gathering of information using various search engines like Google. I have worked with several clients both local and Internationally, working with these clients have given me the opportunity to gain skills and knowledge in data collection, data mining & data entry and managing a few tasks within the given deadline’s timelines. I have also done research jobs that include inputting data from researched websites to some of commonly used software like MS OFFICE,
I have significant skills in MS Suite, Customer Retention Management (CRM), ZOIPER (Online dialer), Web Research, converting PDF files into Excel & Word, creating hyperlinks in Word & Excel
Analyzing Data, Google Docs and spreadsheet. I get excited working with challenging and dynamic data sets. I delivered high-quality work in a timely manner creating awesome relationship with my clients.
I am available for both short- and long-term collaborations and look forward to working with you.
EDUCATION BACKGROUND- Jamerodge Academy KCPE- St Jude Nangoma Secondary School KCSE- Alliance Institute of Professional Studies Certificate in Computer Applications.
OTHER ACQUIRED PROFESSIONAL SKILLS- Kenya Youth Empowerment Project- Financial Sales Services
2016 Digital Numeracy and Literacy Basics, Sama School.
2017 Jan Basic Online Introductory Training (Ajira)
Basic Digital Skills Training eMobile’s Mobile Technology Training Institute
2018 Proprofs Pre-Course Quiz-Application Document.
Online Marketing fundamentals Qualifications. Google Digital Skills for Africa.
Google Analytics for Beginner.
Google AdWords Fundamentals Certification
Google AdWords Search Advertising Certification.
Google Analytics for Individual Qualifications.
2020 Jan to date Freelancer Hub staff Talent. https://talent.hubstaff.com/profiles/douglas-ouma
2020 Sept to date Relationship Officer CEMES (Centenary Microenterprise services Ltd)
Marketing of new and existing products.
Advising clients on various services and products
Developing and maintaining professional understanding of customer base to assist clients deepening current relationships
Performing as key contact for selected customer relationships under client guidance
Initiating apt activities to ensure on time and scheduled response to customers
Providing assistance to clients to obtain approval on new loans
Conducting evaluation of client’s accounts
Collection of arrears and due loans.
2019 Oct to 2020 Sept. Call center Specialist Ideon Ltd.
Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients on the CRM
Advise customers on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences on non-payment.
Portfolio performance and monitoring
Act as a mediator for disputes between customers and clients.
Provide customers with their correct account details i.e. balances, account numbers etc.
Maintaining data integrity and keep customer details confidential.
Record information about financial status of customers and status of collection efforts in the company’s system.
2019 May to 2019 July Field Agent Busia Africa 118 Inc.
Google My Business listing:
mapping and identifying new catchments for SMEs for listing
Liaising, negotiating and closing deals for premium Google My Business listing.
Making sure my monthly targets are met.
Ensure integrity, quality and professionalism in carrying out the tasks assigned.
*ensure tasks assigned are carried out efficiently and effectively completed
*client relations in liaison with my line manager
*provide timely and effective reporting’s
*attended to any other task assigned by my line manager
2017 Mar to Nov 2018 Data Entry Agent Sama Source Kenya Ltd.
I have worked on several data-based projects at Sama source Kenya Ltd
While working at Sama source, I was awarded for being the ‘Most Improved agent in Quality in my project for the month of April 2018.
Coppier Technician at Total Office Solution
P.O. Box;- Nairobi.
Wayne Peter Odhiambo.
Trainer Emobilis Mobile Technology Institute