Edrisa Muwanga

I have business degrees and certificates relevant to the job as shown on C.V with over 6 years’ experience in that profession. I enjoy working as a member of a team committed to providing superior customer service and I believe my dedication and experience could be an asset to your team.

I possess excellent listening skills and can provide customers with information about products and services. I am committed to responding to customers’ concerns and needs and making sure they have a satisfactory solution to their issues brought forward. I have an excellent record of taking customer orders, determining correct charges, making changes to customer accounts and working with the billing and payment department to help keep customer accounts current. I can skillfully handle complaints and accurately record details of actions taken.

In addition, I have excellent communication and negotiation skills and am able to speak articulately and handle all customer inquiries in a highly professional manner. I would welcome the opportunity to go through the top-notch orientation program at your company. It is my goal to be part of the best team.
I would make a great part of the team because…
as a contributor to your team I'd bring focus, commitment, enthusiasm & dedication. I have strong communication & interpersonal skills which allow me to work well with people. I'm friendly w/ great customer service skills, detail oriented, & able to prioritize multiple tasks which make me a valuable candidate. I can extremely be patient with had situations.
I think I can teach you how to deal with complex clients, make complaints turn into opportunities, and to think strategically in the interest of making your company shine. That would be from my experience that I have gained working in formal jobs and online for commercial and leisure interfacing with so many people across the globe.
I never argue with the customer! The customer may not always be right, but the customer will always be the customer. There may be times when the customer is wrong about a certain situation. It is important that you never tell them that they are wrong, but to apologize for their inconvenience and assure them that you will do everything in your power to accommodate them. Again, it’s the approach that is important more than the actual incident itself.
I can Help the Customer Avoid Potential Pitfalls
Customers know that every business decision entails risk but they also want your help to minimize that risk. They want to know what could go wrong and what has gone wrong in similar situations, and what steps you're taking to make sure these problems won't recur.
I have anticipate and accommodate my customers’ needs
I make my customers feel at home by being courteous and allowing them to feel comfortable and appreciated for doing business with me.
I believe it is not the fact that the customer has experienced a complaint, but the way the complaint was handled that will determine if he will return or not. I handle each complaint in a courteous and professional manner and to his satisfaction.