Edsie Ann Alcoy

I'm an Information Technology graduate and took up Diploma for Professional Education as well. I am also a licensed Teacher for Secondary education. I've been in the BPO industry for 13 years now. Currently, I worked as a Group Leader/shift manager. I handled 8 Team Leaders and manage the analytics team. I do client reviews and provide them the analysis they need. I made sure that all KPIs are met MoM. Provide RCAs on all escalations and made sure that the goals are achieved.