Ejiro Osawe Abu

OSAWE-ABU BLESSING EJIRO 2, Lighthouse close off Olaide Adeyeye, Millennium Estate. Gbagada. Lagost State. -- Young and vibrant individual who thrives in a creative and entrepreneurial environment with experience in operations and management. Reliable professional with the ability to work with little oversight, collaborate in a team environment and take up responsibilities with utmost enthusiasm. I can build a career by working as a member of a team in an environment that offers challenges and opportunities for growth and personal development. Expertise Management Skill Reporting & Analytical Skill Creative Problem Solving Skill Customer Relationship Skill Leadership & Mentoring Skill SLA Oriented Communication and Teamwork CAREER December 2017 – December 2019 Konga Online Shopping Limited Team Lead - Product Management, Merchant Support & Resolution Specialist Key responsibilities Manage product listings, serving as a primary contact for technical issues encountered on the SellerHQ platform (a tool created for merchants/sellers to allow product listings on the Konga.com website). Working closely with engineering, design, operations, and finance executive teams to envision, develop and launch new product initiatives. Manage product-related support, feedback and inquiries from users. Use feedback to inform product refinements and ongoing development. Customer/consumer analysis - determining how content can be best utilized to reach target segment through research and analytics. Product marketing through quality content generation and management - Web and mobile product content writing. Reporting - Daily & weekly reports on products on the platform with close monitoring of key indicators like % shipped orders, % Cancelled order and gross merchandizing volume Content management - writing and editing of product descriptions and ensuring quality and accurate content for all products. Help by improving search results via SEO (Search Engine Optimization). Key achievements/projects Launch of Konga Daily Worked closely with all heads in the technical and marketplace operations team to launch the Food, Drinks & Grocery platform which allows customers shop for household perishable and nonperishable items. Taxonomy Worked closely with managers to present products with detailed specification level information which can enable improved search, generate higher conversion rates and more sales. April 2014 – December 2017 Konga Online Shopping Limited Content Writer & Quality Assurance Officer Key responsibilities Reviewed pending products within stipulated SLA including newly created products and updated products – Ensure all products are authentic & are in correct categories, good product image(s), good & accurate content. Managed all Product listing pages on current and future campaigns – Product Names, Filters, Categories and Images. Verified products with high-end brands to confirm their authenticity in order to improve customer experience on the website. Worked closely with CET, Purchasing and Marketplace to foster positive relationships with merchants at all times regarding product listing, review and approval. Worked with unit heads in production, SKU creation and analysis of data on Konga.com Worked closely with the SellerHQ Technical Team, innovating and creating ideas on how to make the platform more user friendly. Key achievements/projects Yakata Yearly Project Participated in the year’s yakata project by supporting the team to sort and verify promo products that yielded into over a billion naira in sales and over two hundred thousand number of orders. August 2013- April 2014 Smooth Promotions Limited Executive assistant to the CEO/ Admin & Operations Manager Key responsibilities Organising the CEO’s daily calendar and ensuring meetings and schedules are attended Monitoring CEO’s emails and making sure phone calls are answered. Preparation communications on behalf of the CEO Organising and planning meetings. Organising travel and itineraries May 2013-August 2013 Daystar Leadership Academy Customer Care/Data collection personnel Education & Qualification Covenant University, Ota, Ogun State, Nigeria Bachelor of Science Mass communication 2007 – 2011 Nosakhare Model Education Center,Benin City,Edo State. West African Senior Secondary Certificate - Activity Teacher & Mentor, Notre Damme Grammer School,Ido-Osi, Ekiti State Organised teaching and mentoring sessions every Fridays about ambitions and goals to help the student attain greater heights. Olorunfemi Oba-Okojie: Portfolio Manager - Dealer Acqusistion and Engagement, Cars 45; - Dave Omoregie: Vice President, Technology Operations and Supply Chain. Konga Online Shoppin Ltd -