Elizabeth Bautista
Virtual Assistant with Customer Support Experience
San Jose del Monte Bulacan, Philippines email:-_____________________________________________________________________________________
OBJECTIVE: Dedicated Virtual Assistant with excellent customer service skills. Seeking position focusing on sales, customer care, and office management.
EXPERIENCE
Teleperformance Quezon City, Philippines Customer Support Representative May 2017
-Provided quality customer service.
-Communicated directly with customers by phone and answer questions about airline regulations.
-Help customers make travel plans, and work with computers to resolve problems.
-Managed customers’ database accounts, performed customer verification and processed reservation, orders and requests.
Concentrix-DakshQuezon City, Philippines
Customer Support Representative.May 2015
- Provided quality customer service.
- Responded promptly and answered/resolved customer inquiries and complaints.
- Learned about products and services and kept up to date with changes.
- Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
EDUCATION
OUR LADY OF FATIMA UNIVERSITYQuezon City, Philippines
Associate in Restaurant ManagementJune 2006 – October 2009
TRAININGS ATTENDED
BUSINESS PROCESS OUTSOURCINGSampaloc Manila, Philippines
Finishing Course for Call Center AgentJanuary 2010
- Obtains customers' information by answering telephone calls and verifying information.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
VIRUAL ASSISTANT BOOTCAMPhttps://credly.com/u/-
- Managing all admin tasks that include responding to emails, manage contact lists and customer spreadsheets, manage calendars, social media or website, and web research.
- Take transcription and handle correspondence
- Data Entry job
