Elmar Lacawan

ELMAR LACAWAN Address: Block 2 Lot 30, Camella Miramonte, Brgy Pitos Cebu City Mobile:- Email address:-Skype ID: el.elitework SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Shopify Store Manager – More than 1 years of hands-on experience in Customer Service, Email and Social Media Management, Order fulfilling, Product posting and research. Understand, identify, and take advantage of new technology as it relates online store functionality that increases customer satisfaction, experience, and ultimately leads to higher stores conversions. Executive Assistant – More than 3 years of hands-on experience in handling emails, calendar management. Performs administrative duties for executive management. Responsibilities include screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations. Has strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, outside clients and vendors. Cold Calling – Make sales and market products and services by phone, answer incoming customer calls and make outgoing sales calls, maintain thorough understanding of products and services, process sales, meet sales goals. Customer Service - 1 years of Customer Service experience in Tech and Billing (Support mediums – Email, eSupport (Chat) and Phones). EMPLOYMENT HISTORY: SIDEKICKS Technical Email Support (Shopify) November 11, 2016 – June 26, 2017– Full Time      Answer customer’s technical concerns Process replacement devices, batteries for customer’s defective devices Escalate tickets Manage reshipment sheet Reship lost in transit packages DIGITAL PLAZA STORE Customer Service, Order Fulfiller, Social Media Manager (Shopify) June 4, 2015 – April 18, 2017 Part Time         Fulfill orders as they come in Answer customer emails regarding order status, return policy and process refund Post products on Facebook and Instagram Boost marketing by Social Media Arrange dispute regarding defective products with manufacturer Coordinate with couriers Respond and interact with customers through Social Media accounts Do extensive research for niche products to be added on the site ISPMINT LLC Account Executive/Project Manager December 15, 2015 – November 6, 2016 Full Time         Update Podio (CRM). Double check if all email correspondences have been posted on the specific deals. Generate reports for client meetings Schedule appointments for the managers and follow up appointments. Keep track provider activities such as price changes and new products offered Create and categorize company’s General Action Items. Order hardware, relay tracking numbers and close monitor receipt in behalf of clients. Generate and sends invoice to customers. Take note/transcribe sales calls, gather client’s company info and generate soft quote, pricing, paperwork for approval ALLSTATE INSURANCE Lead Generator Specialist Oct 6, 2015 – Nov. 9, 2015 – Part Time     Develop qualified prospect leads. Provide an overview of the insurance’s information campaign. Make 80-100 daily outbound calls to generate quotes. Record lead information to Google docs spreadsheet for reference. JPMORGAN CHASE Telephone Banker/Customer Service IT Park, Cebu City May 15, 2014 - July 15, 2015 – Full Time    Provide personalized customer service to exceed clients' time and quality expectations. Process transactions promptly and accurately responds to client requests and inquiries, including the administration of all rewards and fees. Attend to financial and non-financial customer inquiries (e.g. billing errors, disputed transactions, misapplied payments and other general inquiries and account maintenance). * Provide quality customer service and help in a marketing support-focused environment support-focused environment. MONEYDOCTORS, NC. Executive Assistant/Customer Service Office: 431 Ma. Cristina, Ayala Alabang Village, Muntinlupa City September 1, 2013 - April 9, 2014– Full-time  Help customer with their insurance, investment portfolio, stock trading by walking them through filing out application and other documents.  Keep track of brokers activities such as policy changes and new products  Submit client’s Medical, Travel, Property, Fire and all type of Insurance applications.  Coordinate courier pick-up and delivery of important documents (Policy, Investment’s Certificate of Registration, contract, etc EDUCATIONAL ATTAINMENT: STI COLLEGE Global City Taguig Bachelor of Science in IT 2010 - 2013 Major: Information Technology - Dean’s Lister