Elmer M. Dimzon

Technical Support/Customer Service/Virtual assistant
Full-time (40 hrs/wk)
39 years old
Iloilo, Iloilo, Philippines
2 years

I am from Philippines my background includes serving as a Technical Support for Internet and Phone associate within call-center. Most recently, I worked on the Technical Support For Internet and Phone, where my responsibilities included Troubleshooting Internet connection and Phone Of Comcast, Sending Modem/Technician, Offering New promotional
Package for Internet, Cable and Phone Services to Comcast Customers.

Recently, I worked within two high-volume customer-support call centers for a major Internet, Cable television and Phone services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 30 to 60 calls per day.


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