Emery Bowles

Emery Bowles

$10/hr
Proofreading and Copyediting
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
52 years old
Location:
Iwakuni, Yamaguchi, Japan
Experience:
10 years
Emery R. Bowles 1619 Dorchester Dr. Albany, GA 31721 Mobile: - | Day Phone: - Email:-Citizenship: U.S. Citizen | Clearance: Interim Secret (Investigation in Progress) Highest Civilian Grade: GS-2210-11, 11/2017 – Present Veteran’s Preference: 5-Point Preference, U.S. Navy (USN) Veteran,- PROFILE IAT Level II Certified LAN/WAN Administrator with career experience supporting large scale networking operations for military and Federal government enterprises. Currently serving as an IT Network Specialist supporting the base networking infrastructure for the Marine Corps Logistics Base (MCLB) Albany. Extensive experience with network planning, protocols, architecture, fault resolution, security, configuration management, and administration in a high paced, 24/7 operational environment. Consistently delivers innovative, quality solutions for network systems design, testing, deployment, operations, and maintenance. A Navy Veteran, who combines skills and experience with proactive enterprise management policies and procedures with the people and project management expertise to ensure the performance, reliability, and security of mission critical information assets. EXPERTISE      Network Management: Ensuring the availability, integrity, and responsiveness of enterprise network architectures. Systems/Desktop Administration: Installing, configuring, upgrading, and maintaining complex IT infrastructures that support critical business functions. Network System Design: Designing quality-based networking solutions to ensure the delivery of mission critical functions. Information Security: Implementing security and access controls that ensure the integrity and availability of Agency IT assets. Customer Service/Communications: Leveraging effective technical and communications expertise to ensure the effective response to customer needs. CERTIFICATIONS/LICENSES Information Assurance Technical (IAT) Level II Certification, DoD 8570.01, 03/2018 CompTIA Security+ (COMP-), 03/2018 Teaching English as a Foreign Language (TEFL), seriousteachers.com -), 05/2008 CompTIA A+ (E46DTT1648), 01/2000 Cisco Certified Network Associate (CCNA) (CSCO-), 11/1999 CompTIA Network+ (E01DTT0339), 10/1999 Current holder, U.S. and Japanese Drivers Licenses COMPUTER SKILLS Operating Systems: Microsoft Windows Desktop (7/8/10), Mac OSX, Linux Platforms: Dell, Lenovo, HP, Xerox, Ricoh, Minolta, Zebra Enterprise Applications/Systems & Network Administration: Microsoft Active Directory (AD), IBM Bigfix, Microsoft Systems Center Configuration Manager (SCCM), HP Webjet, Remote Desktop Server, HP Openview, Netcool, Microsoft Office, Adobe Networking: Cisco routers/switches, LAN/WAN, Voice over IP, Virtual Private Network (VPN), Wireless Access Points (WAPs), SIPRNet/NIPRNet, Fluke Linkrunner testers, Greenlee tone probes Helpdesk: Enterprise Remedy IT Service Management (ITSM) Suite RELATED PROFESSIONAL EXPERIENCE IT Specialist (NETWORK/SYSADMIN) (GS-2210-11) (11/2017 – Present) MARINE CORPS LOGISTICS BASE (MCLB) ALBANY Communications and Information Systems Division (CISD)/Operations 814 Radford Blvd., Albany, GA 31704 Full-Time: 40+ hours/week; Base Salary: $65,607 Supervisor: John Scholl, -,- May contact Local Area Network/Wide Area Network (LAN/WAN) Administrator for the Marine Corps Logistics Base (MCLB) Albany. Hosting the Marine Corps Logistics Command (LOGCOM) and the Marine Depot Maintenance Command (MDMC)/Production Plant Albany, the MCLB network infrastructure includes 150+ Cisco routers/switches, 1000+ Aruba Wireless Access Points (WAPs), and an Ethernet fiber/cable infrastructure supporting over 2000 users across the installation. LAN/WAN SYSTEM ADMINISTRATION: As a member of the 10-person Operations group, ensure the availability, reliability, security, and performance of the MCLB base network infrastructure. Install, configure, monitor, update, backup, tune, and maintain a broad range of LAN/WAN systems, including Cisco routers/switches, Wireless Access Points (WAPs), Multi-Function Printer Devices (MFD), industrial printers (Zebra), Voice over IP (VoIP), VPN, and other networking components enabling connectivity with MCLB LAN and Department of Defense (DoD) Secret Internet Protocol Router Network (SIPRNet) and the Non-classified Internet Protocol Router Network (NIPRNet) WAN resources. Plan, coordinate, and install new approved Cisco IOS releases and other network operating software. Apply senior level expertise with LAN/WAN technologies and advanced PROBLEM SOLVING SKILLS to resolve complex network connectivity issues in concert with other MCLB technical support teams, including the Field Service Team, Telephone Branch, and Facilities group. Typical network incident and problem reports include failed network components, port security and configuration issues, and desktop and printer moves/adds/changes requiring network installation. Repair/replace defective components and interface with vendor maintenance and warranty services to ensure the rapid restoration of service. NETWORK CONFIGURATION MANAGEMENT/PERFORMANCE: Develop and present Requests for Change (RFCs) for major network changes at MCLB Change Advisory Board meetings. Translate approved RFCs into actionable plans to minimize impact and ensure the Configuration Management of the LAN/WAN infrastructure. Monitor and analyze network performance to detect problems, identify inefficient use of network resources, ensure compliance with network traffic priorities, and perform capacity planning. Employ multiple network analysis tools, including Fluke Linkrunner testers and Greenlee tone probes, to verify the integrity of LAN cabling infrastructure. Monitor and analyze network logs to identify bandwidth limitations, network latency issues, and other system and network performance and security concerns. Develop and implement backup/recovery procedures for router/switch configurations, ensuring compliance with approved security standards and the rapid restoration of service in the event of component failures. Conduct routine tests to ensure the configuration management of user and printer switch ports, ensuring compliance with installation security settings and the inactivation of unused ports. INFORMATION SECURITY: Maintain a knowledge of Department of Defense (DoD) and U.S. Marine Corps (USMC) IT security policies, standards, directives, and procedures. Ensure network systems are maintained at the appropriate IOS and patch levels and comply with the security controls mandated by Security Technical Implementation Guides (STIGs) and NIST Risk Management Framework (RMF) continuous monitoring requirements. Conduct network vulnerability assessments; identify, report, and resolve potential security issues with router, switch, WAP, and MFD configurations. Apply an ATTENTION TO DETAIL in planning, implementing, and labeling network cabling and interfaces in accordance with DoD and MCLB security policies and standards. Emery R. Bowles 2 IT PROJECT MANAGEMENT/INFRASTRUCTURE PLANNING/DELIVERY: Participate in facility planning teams designing network architecture upgrades and technology refresh initiatives. Lead and participate in multi-phased IT infrastructure projects to plan, schedule, install, expand, or upgrade new networking solutions. Stay abreast of emerging technologies and their potential to enhance the MCLB IT infrastructure. Work closely with management to provide input and recommendations on user needs, the investment of IT budgets, and the planning and scheduling to deliver new and enhanced capabilities to the user community. CUSTOMER SERVICE/TECHNOLOGY CONSULTATION: Leverage effective ORAL AND WRITTEN COMMUNICATIONS SKILLS in supporting a diverse customer community. Respond to Remedy-based network service requests and problem reports from tenant unit Helpdesks across the installation, including the Base Command, LOGCOM, and MDMC. Provide responsive support via telephone, email, and in person to MCLB users for a wide range of networking, printer, and system support issues. As needed, provide senior level assistance to MCLB tenant Helpdesks with complex desktop hardware, software, integration, and usage issues. Diagnose and document the troubleshooting steps and resolution of the service or incident request in the Remedy ticket and track the ticket to closure. SELECTED ACCOMPLISHMENTS  MCLB Enterprise Wireless Project: Member of the cross-organizational enterprise team planning and implementing a technology refresh of all Cisco access switches and installing Wireless Access Points (WAPs) across the MCLB installation. This 2-year, $11M project will implement the wireless capabilities needed to enable the use of handheld scanning devices across MCLB warehouse and maintenance facilities. Oversee contractor teams providing installation, configuration, and repair services for the project, ensuring their compliance with contract services, terms, and conditions. Tested over 500 Aruba Wireless Access Points (WAPs) for wireless provisioning and restored network assets damaged during the Albany tornado of 2017 that required repair before implementation of the WAP solution. Received a Time Off Award (March 2019) for contributions to this effort -).  2018 Hurricane Contingency Planning/Network Restoration: Complied with the provisional planning in the MCLB Continuity of Operations Plan (COOP) in preparing for the impact of two hurricanes during 2018: Hurricane Florence (September 2018) and Hurricane Michael (October 2018). Coordinated contingency plans to establish temporary network access for a 40+ person Marine detachment deployed to MCLB Albany to prepare for the temporary relocation of Parris Island recruits to MCLB Albany for safe harbor in advance of Hurricane Florence. Following Hurricane Michael, assisted with troubleshooting and restoration of base system infrastructure, including networking and power assets, restoring full operation in less than one week (2018).  Network Time Protocol (NTP) Configuration Issue: Identified NTP configuration issues within the Marine Corps Enterprise Network-NIPRNet (MCEN-N). After identifying multiple invalid timestamps through network monitoring scans, launched a comprehensive automated scan of all MBLB NIPRNet devices. Identified and rectified multiple devices where NTP was either not enabled or improperly configured, ensuring compliance with STIG-mandated settings for layer 2 access devices (2018).  Zebra Barcode Printer Deployment: Deployed and hardened 34 Zebra barcode printers for the Marine Depot Maintenance Command (MDMC). Reviewed the applicable STIG and developed and implemented a device configuration fully compliant with all security standards. Interfaced with MDMC customers to ensure the functionality and connectivity of each device (2018). School Owner/Teacher (04/2010 – 08/2017) MODERN ENGLISH 2-3 Floor, Hirata Building Korien-cho 5-20, Minoh, Osaka, Japan Full-Time: 40+ hours/week; Base Salary: $27,000 Supervisor: Simon Moran, -, May contact Emery R. Bowles 3 BUSINESS MANAGEMENT: Owner/Operator of an English language instruction franchise in Minoh, Osaka, Japan. Modern English provided individual, group, and online English lessons for students of all ages. Established and expanded the business in compliance with city and prefecture laws and regulations. Managed business development, marketing, tuition payments, and financial management for an operation that ultimately conducted 25 to 30 classes each week. Opened a second location and hired a teaching resource to staff that operation. Provided CUSTOMER SERVICE functions, including responding to telephone inquiries and greeting and orienting students and parents. Inventoried and ordered textbooks and school supplies and managed the IT infrastructure for the business, including installing and maintaining a student records database and Windows, Macintosh, and Linux systems. ENGLISH LANGUAGE INSTRUCTION: Developed and led English curriculum, lesson materials, and assessment methods for individual and group classes at Beginner to Advanced levels. Established and enforced school rules and policies. Scheduled and performed free trial lessons via email and phone for prospective new students; completed an assessment of the student's speaking and listening abilities and recommended course offerings appropriate to the skill level. English Language Instructor (06/2008 – 03/2010) WISHBORN GLOBAL COMMUNICATION Minoshima 87-9, Arida-shi, Wakayama, Japan Full-Time: 40+ hours/week; Base Salary: $27,000 Supervisor: Greg Hodson (-), May contact ENGLISH LANGUAGE INSTRUCTION: English language instructor for Wishborn Global Communications, a private enterprise providing Teaching English as a Foreign Language (TEFL) services at 24 locations across the Osaka, Kyoto, Wakayama, Mie, and Shiga Prefectures. Traveled daily to different classroom locations in regional cities, including Wakayama, Kainan, Hashimoto, Iwade, and Arida, plus served in an Elementary School Assistant Language Teacher capacity for several Japanese public schools. Taught basic rules of grammar, spelling, capitalization, punctuation, and standard abbreviations. Scheduled and performed free trial lessons via email and phone for prospective new students and participated in regularly scheduled school extracurricular events for students. NOC Technician, Level II (03/2004 – 05/2008) CACI, INC. 14111 Park Meadow Dr., Chantilly, VA 20151 Full-Time: 40+ hours/week; Base Salary: $70,000 Supervisor: J.D. Lovett, -,-, May contact LAN/WAN MONITORING: Third shift, Tier 2 Network Administrator for the CACI Network Operations Center (NOC), which provided 24/7 network monitoring and administration functions under contracts with multiple Federal customers, including the U.S. Coast Guard (USCG), the Federal Aviation Agency (FAA), and the Department of State (DoS). Used multiple network monitoring applications, including HP Openview and Netcool, to monitor network circuit and end point availability and performance for 1200+ network devices, 5000 network interfaces, and 1300+ point-to-point dedicated circuits on FAA and USCG communications networks and on the DoS Spectrum Satellite Communications (SATCOM) network. NETWORK PROBLEM SOLVING: Responded to automated networking alerts and tickets, performed fault isolation techniques to identify the root cause of each incident, and took immediate action to resolve the outage or service degradation. Applied advanced PROBLEM SOLVING skills in working with Local Exchange Carriers (LECs), Competitive Local Exchange Carriers (CLECs), and other telecommunications enterprises (Verizon, Qwest, AT&T) to troubleshoot, diagnose, and resolve T-1/T-3 and satellite circuit outages, faults, and performance issues. Typical incidents included network faults, power outages, equipment failures, network configuration issues, and network security issues. Escalated unresolved network incidents to CACI Tier 3 network services. Followed shift turnover procedures to coordinate the seamless handoff of critical and chronic network incidents and problems. Emery R. Bowles 4 NETWORK ADMINISTRATION/PERFORMANCE: Coordinated with field technicians to install, upgrade, and test new and replacement hardware and software. Planned, scheduled and deployed software updates and critical patches. Analyzed router logs, interface data, and system uptimes to identify chronic performance and interoperability issues. Maintained and updated a password database to ensure secure access to routers and switches. CUSTOMER SERVICE/COMMUNICATIONS: Leveraged effective ORAL COMMUNICATIONS skills in conveying technical information to technical and nontechnical customer representatives. Provided ongoing outage reporting in compliance with contracted Service Level Agreements (SLAs). Complied with CACI and contract Quality Assurance standards, ensuring the accurate and complete documentation of troubleshooting steps and resolutions in the Remedy problem management system. Responded to phone and email inquiries from customers and proactively contacted customer sites to confirm the restoration of network services. Provided On the Job (OJT) training for new administrators. PREVIOUS CAREER HIGHLIGHTS Computer Technician, Electronic Data Systems (EDS), Marine Corps Base (MCB), Quantico, VA (01/2004 – 03/2004) DESKTOP/CUSTOMER SUPPORT: Installed and configured new Windows-based Dell desktop platforms for the Navy/Marine Corps Intranet (NMCI) at MCB Quantico, VA. Performed initial setup and routine maintenance on computer equipment; configured end user accounts, rights and privileges, email, share drives, and printer settings. Oriented users to the features of the new system and software and recorded asset management information for the equipment. Senior Systems Engineer, NetConn Solutions, Hagerstown, MD (08/2002 – 01/2003) NETWORK PLANNING/DESIGN: Supporting a NetConn contract with the Defense Information Systems Agency (DISA) to implement and test the Composite Health Care System II (CHCS II) platform for the Military Health System. Coordinated with Site Survey planning team to survey over 400 Military Health Facilities nationwide. Developed and documented proposed network architectures for CHCS II sites. Reviewed vendor specifications to ensure network compatibility. Implementation Engineer I, Worldcom, Inc., Ashburn, VA (09/2000 – 06/2002) NETWORK ENGINEERING: Coordinated the installation and completed the network equipment testing for 50+ Dialup Access Network (DAN) hubs across California and Southern and Midwest U.S. Coordinated patch panel connections and tiedowns of circuits and equipment at circuit termination points. Installed router and switch software patches and tested DS-3 connections to TNT, Ascend CBX500, and Redback SMS1000 switches and Juniper and Cisco routers. Completed the testing, troubleshooting, and maintenance for Central Office Based Remote Access (COBRA) sites nationwide. Diagnosed and resolved performance issues for multiple network technologies, including VLANs, VoIP, Wireless LANs, and Video Teleconferencing. EDUCATION Post-Baccalaureate Certificate, Geographical Applications, George Mason University (GMU), Fairfax, VA 22030, 05/1999 BA, Geography, GMU, Fairfax, VA 22030, 05/1999. SELECTED PROFESSIONAL TRAINING Network Access Control, Compliance and Remediation (NACCR) CounterACT Operator Training, 12/2018 CompTIA Security+, Global Knowledge Training, 2018 Teaching English as a Foreign Language (TEFL), seriousteachers.com, 60 hours, 05/2008 CompTIA A+, Netcert Education Centers, 01/2000 CCNA Training, Netcert Education Centers, 11/1999 CompTIA Network+, CompTIA Network+, 10/1999 Emery R. Bowles 5 SELECTED AWARDS/ACHIEVEMENTS Time Off Award, MCLB, 03/2019 Sailor of the Quarter, USN, 1993 LANGUAGES English: Advanced Japanese: Intermediate French: Novice PROFESSIONAL REFERENCES Kurt Bland, MCLB Albany, Deputy Director CISD, -,-Ernest McCaleb, CACI, Supervisor, -,-Tim Hendrix, CACI, NOC Technician, -,-Michael Conway, CACI, NOC Technician, -,- Emery R. Bowles 6
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