Erasmo Vento Jr

I have 11 years of extensive experience as a Customer Service Representative. Due to my enthusiasm and commitment customer services career, I have the ability to become a central member of your team.

I have handled 4 ebay accounts before. Two accounts from ebay.co.uk and 2 from ebay.com. My main responsibilities are answering inquiries from customers through ebay messages/emails, attending to customer's complaints, processing orders and returns, making sure that the ebay account is above standard and free from negative feedback etc.

Based on my understanding of your Customer Service Rep position and your organization, here are the highlights of my qualifications and background that seem most relevant to meet your needs:
• Highly skilled in listening and responding to customers’ needs and concerns
• Demonstrated ability to provide information regarding products and services
• In depth knowledge of taking orders, determining charges, and overseeing billing or payments
• Track record of reviewing and making changes to customer accounts
• Proven record of handling returns or complaints
• Able to record details of customer contacts and actions taken
• Comprehensive knowledge of researching answers and solutions
Furthermore, I have a professional demeanor, and good communication and negotiation skills.