Erick Christopher Poot

Erick Christopher Poot

$10/hr
IT Desktop Engr. L2 | IT Service Desk Analyst | Technical Support | Customer Service | VA
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
42 years old
Location:
Manila, Metro Manila, Philippines
Experience:
11 years
About

With more than 11 years of I.T. experience in Operations and Management with outstanding proficiency on the following:

  • Desktop / Desk Side / Remote Support (Installation, Maintenance and Administration) for Multiple Microsoft Windows OS Platforms:

   - Windows 10 Pro on AD

   - Windows 8 and 8.1

   - Windows 7 on AD

   - Windows XP on AD

  • Desktop / Desk Side / Remote Support for Multiple Microsoft Office Products:

   - Microsoft Office 2016 Pro

   - Microsoft Office 2013 Pro

   - Microsoft Office 2010 Pro

   - Microsoft Office 2007 Pro

   - Microsoft Office 365

        # MS Word # MS Excel # MS Outlook # MS PowerPoint # MS One Note

  • Desktop / Desk Side / Remote Support for Various chat tools:

   - Cisco Jabber

   - Microsoft Lynch

   - Skype

   - Telegram

   - Slack

   - Microsoft Teams

  • Active Directory (Access Management, Employee On-Boarding and Exit)

   - AD Account creation

      + Adding Computers

      + Adding Users

   - AD User Account password reset, suspension, deletion

   - AD Access Control

*Desktop Remote Tools:

   - Remote Desktop

   - Windows Remote Assistance

   - Dameware Remote

   - Team Viewer 

   - Anydesk

   - ConnectWise Remote

  • VOIP Related Proficiencies:

   - Nortel/Avaya Command Line Interface (CLI)

   - Nortel/Avaya Contact Recording System

   - Nortel Contact Center Manager (CCM)

   - Nortel Viewer 

   - Nortel CallPilot  

   - Verizon OneTalk System

  • IT Management/Ticketing Systems

   - HP Openview

   - Emerson Service Manager

   - Zoho Desk

   - FreshDesk

*Oracle Virtualbox 

*CITRIX L1 Support

*Oracle CRM L1 Support

*AS400 L1 Support

*SAP L1 Support

*Data Entry/Editing/Manipulation

*Data/Information Security

*Data/Internet/Web Research

Languages
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