Erika Anne Gernaldo Rambuyon

Currently as a Professional Technical trainer, I have the proficiency and a broad customer service experience that can help me successfully complete the tasks given to me. I’ve handled and trained people with different line of business in customer service, like Chat, Voice and Message Us.

Through first-hand experiences, I have developed expertise in imparting knowledge to classes in an effective manner with emphasis on the following set of skills for both new employees:

• planning, preparing and delivering instructional modules and curriculum
• monitoring and addressing knowledge gaps
• maintaining accurate records and performance progress
• creating activities to help improve grammar, pronunciation and effective communication
• partnering with team leaders in providing feedback and creating action plans to help the continued development of the learner