Erika Mae Manalo

Four years as Customer Service Representative (phone, chat and email)
-handling inquiries
-resolving complaints
-customer record management
-telemarketing
-sales
-complaints endorsement
-customers feedback management

14 months as Human Resource and Admin Assistant
-recruitment
-payroll
-employees compensation and benefits
-timekeeping
-official memorandum
-planning activities
-meeting scheduling

Call Reviewer at Humanatic since December 2016