EYEKPIMI, TEMISAN ESE
1, Ezeani Close, Ajah, Lekki – Epe Expressway, Lagos State--
Profile
A top-performing and high dedicated Customer Services Representative having5+ years of solid background in providing outstanding customer service, an uncompromising work ethic. Ability to clearly and concisely express complex customer service and technical concepts to internal/external audiences at all levels. Proactive and focused decision-maker, adept at handling priorities and dedicated to delivering the highest quality results, on time and ability to work well under pressure. Highly accomplished in consultative selling and ability to build and maintain relationships. A creative and bilingual communicator and proficient French speaking Administrator/Manager with exceptional abilities to translate leadership’s vision into executable plans.
Professional Experience
RESOURCE INTERMEDIARIES LIMITED
Customer Service Representative, 2014–Present
Interacted with potential customers by answering all thecomplains and queries; suggesting information about products and services, also communicate both with internal staff & clients.
Covered the EDI help desk which dealt with Purchase order errors, electronic re-billing, on boarding of new customers and testing. Implemented guidelines to help improve production request for special orders that needed to be fulfilled within a timely manner.
Upheld excellent level of skills and expertise as an outsourced staff to Guaranty Trust bank plc.
WORKFORCE NIGERIA LIMITED
Teller Service Representative, 2014
Delivered exceptional customer service, by identifying and escalating priority issues to promote first time resolutions and improve each customer’s experience.
Led cross-reference filing system, excellent cash management/handling, organised information required for senior management approval.
Proven instrumental in administering Teller duties as outsourced staff to Diamond Bank plc.
MAGNIFIQUE TOUCH SERVICES
Customer Relations /Supervisor,-
Actively provided work performance report to supervisors to ensure the quality of services. Swiftly responded and resolved customer’s queries &grievances.
Leverage skills and expertise to perform administrative tasks including, agent-staffing schedule relates to shift trades, vacations, and flex days off.
Education and Certificate
Certificate in Administration & Management
Carrington Heritage Centre for Professional Development,United Kingdom, 2016
Diploma in French/ Le Certificate Du Delf Et Dalf
Nigerian French Language Village, Badagry, Lagos State, 2011
National Youth Service Certificate (NYSC), 2010
B.A International Relations/ History(2008)
Obafemi Awolowo University – Ile-Ife, Osun State
Certificate in Data Processing
Petroleum Training Institute Computer Academy, Delta State, 2003
West African Senior School Certificate
Federal Government Girls College, Benin City, Edo State, 2003
Hobbies
Reading, Music, Recreational activities, I love participating in Tourist/Historical/Humanitarian activities, I love learning and travelling
References would be provided on request
