Fatima Saida Yabut

I possess four years of experience as a virtual assistant and enjoy the variety of tasks the job brings everyday.

As a freelance virtual assistant I currently provide a number of services for my clients including administrative assistance, marketing support, research, project management etc. My knowledge of a wide variety of computer programs and CRM s allows me to easily take on nearly any task I am assigned. I am a quick learner and welcome challenges as well. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy. I possess excellent communication skills both written and verbal.

I am a virtual assistant that does not only help clients with daily tasks but my expertise are more on business development. I help clients research for leads, validate each information, reach out to prospects via different marketing strategies (email, tele and social media) and present services and products.
In my previous jobs I was able to communicate with multiple representatives and identify the key decision makers and buying process within the target customer’s organization. I was able to determine if the target customer presents new business opportunities and refer sales-ready leads to sales executives who will be responsible for completing the sales process.

Here are the skills I have honed of the 4 years as Virtual Assistant (Lead Generation Specialist) and 3 years Customer Service Representative.

Administrative Assistant
a. I am very familiar with Google Accounts (Drive, Calendar, Documents, admin console) etc.
b. I have used different CRMS/platforms such as Sales force, Mojo, Infusion soft, High Rise, Base camp, Zoho etc.
c. Email Handler
d. Calendar Management (meetings, trips etc.)
e. Recruitment/Human Resources Management
f. Coordinator to all personnels in the team
g. Transcription

Lead Researcher (data mining)
a. Comfortable researching via internet to uncover new business opportunities.
b. Creative in researching to unearth key competitor data to assist sales team.
c. Data Entry

Customer Service
a. Good communication skills
b. Phone handling skills
c. Answers customers queries, complaints etc in a very professional way (phone, face to face and emails)
d. Technical Support

• Basic trouble shooting
• Creating and processing tickets

Marketing Assistant
-Telemarketing
a. Skilled with phone work calling (warm/cold) into prospective company targets
b. Appointment Setting
-Email Marketing
a. Strong email marketing experience, proven ability to create and implement marketing strategies to grow business
b. Creates effective email templates, newsletter etc.
c. Highly organized with follow ups

Social Media Management
a. Familiar with different social media platforms (Facebook, Twitter, LinkedIn etc.)
b. Content writing
c. Online visibility of products and services
d. Image Design (banners, collage, catalog etc.)
e. Research

Sales
a. Inbound and outbound calling
b. Pitch Sales/Present and Discuss products/services
c. Works independently as well as with sales team
d. Manages multiple tasks prior lead generation
e. Trainable and willing to be mentored by senior sales executives

Project Management
a. Agreeing project objectives
b. Representing the client's or organization's interests
c. providing advice on the management of projects
d. Organizing/Recruiting the various professional people working on a project
(specialists and sub-contractors)
e. Monitoring sub-contractors to ensure guidelines are maintained
f. Carrying out risk assessment
g. Making sure that all the aims/goals of the project are met
h. Quality Assurance
i. IT systems to keep track of people and progress
j. Overseeing the accounting, costing and billing

I am a self-starter and have a complete in-home office set up including backups. I am confident that my skills align with your job description. The enclosed resume speaks volumes about my ability to do this job efficiently. I look forward in speaking with you to discuss my job experiences further in details.