Fawad Haider Mirza

My name is Fawad Haider and I have been working in industry from last 12years. I have Vast knowledge in remote customer support as I have been working with a UK based web hosting company name (Freezone) www.freezone.co.uk from 2005 to 2015.
I used to manage 10+ help desk staff for Freezone and we used to reply 300+ emails (tickets) and take 70+ chats on daily basis.
I personally take care of 10 to 15 Live chat daily with multiple tickets answering. Our main task was to help customer upload their websites or setting up email addresses.
We used the Software called https://www.kayako.com/ which is very similar to ZenDesk. Also I have full knowledge of Wordpress websites and I even have developed many wordpress websites like
http://www.citycentreproperties.co.uk/
www.brightsoft.com
www.brightdevs.com
http://www.privilege-homes.co.uk/
There are many others, if you would like to see I can provide the list.