Highly experienced, detail-oriented IT Professional with seven years of experience as a support specialist and systems/network technician. Exceptional academic qualifications including professional degrees in IT Technologies (2012) and Computing (2009) as well as five years of MLM experience where I worked with two companies’ and responsible for a 70-person team. Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline driven environments. Outstanding presentation and communication skills with superior technical knowledge utilized to solve complex IT issues. Able to effectively lead and motivate teams. Excellent written and oral communication skills and highly capable of explaining complex issues in layman’s terms.