Gerardo Sanchez

Gerardo Salunga Sanchez 185 J Luna cor Quezon Sts Dolores, Mabalacat Pampanga Mobile: -- Objective:  Seek diversity and chance for professional enrichment Qualification: Excellent communication skill demonstrated by ability to work with people of diverse background. Highly competitive self-starter who is organized, disciplined and goaloriented. Resourceful and Commited. Versatile and Adaptable. Educational Background: College- Angeles University Foundation B.S. Information Technology (Undergrad- Angeles University Foundation B.S.B.A. Mjr. Marketing Work Experience:  Sutherland Global Services Bertaphil II Office Park Clark (July ‘06 - Mar ‘07) United On-Line Retentions (Voice) – Customer Service Representative -  Provided additional help and support for customers who wanted to cancel their dial up services IQOR Bldg 36&37 Bertaphil 2 Office Park Clark (Apr ‘07 – Nov ‘08) Sprint Customer Finance (Voice) – Finance Specialist - Handled first party collection attempts Handled disconnection, hotline and payment arrangement calls Maintained an Excellent Customer Satisfactory Rating for a period of 1 year and 3 months  NCO Philippines Clark Philexcel Business Park Clark ( Dec 08 – Aug ’10) Microsoft Xbox (Voice) - Customer Service Representative -  Provided Hardware, Live for Xbox 360 Pioneered Billing Support for Angeles Site Convergys Phils Inc MDC 100 Bagumbayan QC ( 27 Feb 12 – 04 May 12) HP Desktop Level 2 Support – Technical Support Representative -  Handled Tier 2 calls for HP Desktop PC Microtel Global Solutions ( May 2013 – March 2014 ) Gonzales Law Firm (Voice/non Voice) – Specialist, Specialist POC - Handled Collections for a Medical Service Provider, usually dealing with Law Firms, Insurance Companies and Third Party Administrators usually through email or phone Generated Daily reports on Collections, A/R Management and Back Office Support Performance United Health Services (Voice/non Voice) - Specialist -  Handled Collections for a Medical Service Provider, usually dealing with Law Firms, Insurance Companies and Third Party Administrators through email or phone Startek Philippines – Angeles ( June 2014 to February 2016 ) ATT Business Care (Voice) Customer Service Representative - Handled Small Business to Enterprise Cellular Account Management the likes of which are Boeing, HP, Cisco, Honeywell, Disney, Nike, PWC. T Mobile Activations, Consumer Credit. (Voice) - Customer Service Representative  Activating cellular accounts for Store Dealers and Performing Credit background Check for new subscriptions Arvato Bertelsmann ( February 2016 to June 2016) Microsoft Consumer Electronics ( Non Voice) – Chat Support Representative - Provided Hardware, Live and Account Management Support through Chat Special Skills:  Excellent communication skills both Oral and Written  Computer Literate  Customer Satisfaction Oriented  Detail Oriented  Highly Motivational towards oneself and peers  Able to Support Team Members with Minimum Supervision  Able to drive performance through motivation  Able to derive an action plan from current team performance and Root Cause Analysis Seminars Attended:  From Classroom To Reality: Lessons form Real Marketing Practitioners  2nd Regional Marketing Conference: Online Advertising and Brand Management  Polishing English Communication Skills (JCCI) Personal Data Date of Birth : September 13 1984 Nationality : Filipino Gender : Male Status : Single Height : 5'10 Weight : 185lbs Character Reference: Ian Patrick Osorio Operations Supervisor, Arvato Bertelsmann - Krisitne Joy Manarang Arceo Owner, Gretta Boutique - Jenelyn Galang Operations Supervisor, Microtel Global Solutions - Faye Remiline Galang Municipal Hall Employee - I certify that the above mentioned information is true and correct to the best of my knowledge Sanchez, Gerardo S