Glen Villarey

GLEN VILLAREY Digital Marketing Manager My rst virtual career was with a US-based company handling 100+ digital marketing campaigns for our clients. I focused on SEO, PPC through Google Adwords and Facebook. Prior to digital marketing, I have 11 years of successful BPO career and earned a certi cate in Six Sigma. I have had experiences handling customer service and technical support campaigns for US and Canadian companies that provides phone, email and chat support services.  Porac, Pampanga  -  - - EXPERIENCE October 2017 - June 2018 eMarketing Concepts Project Manager Client-facing resource for small to medium size accounts. Facilitate meetings effectively, setting clear goals and documenting next steps. Document interactions and issues using company's CRM. Identify revenue opportunities by proactively contacting clients on a regular basis. Upsell and cross-sell e-commerce packages. July 2016 - August 2017 iQor Phils, Inc Operations Supervisor Manages a staff of 18 Level 1 customer service and technical support consultants. Responsible for meeting efficiency metrics such as but not limited to: Service Level, Abandon Rate and schedule adherance. Manages break and real-time call queue to ensure productivity. Facilitates team meetings and team buildings. September 2006 - July 2016 Sutherland Global Services -Escalations Specialist (July 2010 – July 2016) -Subject Matter Expert (December 2008 – July 2010) -Hybrid Consultant (September 2006 – December 2008) EDUCATION 2001 - 2006 Bulacan State University Electronics and Communications Engineering SKILLS  Strong planning and organizational skills.  Excellent problem solving and analytical skills.  Strong leadership and motivational skills.  Updated with the latest trends in technology and best practices in online marketing. CERTIFICATES (LYNDA.COM) Google AdWords Essential Training - Mar 06, 2018 Introduction to PPC with Google AdWords and Bing Ads - Mar 06, 2018 International SEO - Mar 05, 2018 Analyzing Your Website to Improve SEO - Mar 04, 2018 SEO: Keyword Strategy - Feb 21, 2018 SEO Foundations - Feb 20, 2018 SEO: Link Building in Depth - Feb 01, 2018 TRAININGS ATTENDED SEO and PPC Training - November 2018 Peak Performance Qoaching (Leadership Training Program) - December 2016 Lean and Six Sigma Training (Yellow belt certified) Certificate #: YB/CLK/0214/452 - February 2014 AWARDS AND RECOGNITIONS Team Leader of the year – July 2012 Top L2 for the 1st quarter – June 20, 2010 L2 of the year – 2009 Runner up, L2 of the year – 2008 Top CSAT agent of 2007 Consistent honor student from Elementary to High School HOBBY    Basketball Games Cooking I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated- (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)