Gokilavani Nammalwar

Professional Profile Career Objective I am a highly motivated individual with a keen eye for detail. I am looking for an opportunity to prove my worth and advance my career as far as possible. I consider myself to be an effective team player with excellent leadership skills and an analytical approach to the solving of problems. Professional Experience Organization Royal Bank of Scotland Designation Analyst in Retail &Corporate Ops Timeframe July 2008 To October 2013 (Totally 5.4 Years) Role Includes: Handling Corporate and Retail customers request for RBS, NatWest and Ulster banks. Corporate Account Transmission and Corporate Account Open Core process is to open the account for all corporate customers. Also do check on KYC status to open corporate customer accounts. Calculate Service charges and Interest for the corporate customer accounts. Indexing Core process of the team is to segregate works among all the retail team in the unit Naming a work with customer account details and moving to the respective processing team. Challenges facing: 1) If the customer not provided the account details, by using various methods to get the exact account details for the customer from the back office 2) Have to clear huge number of volume every day. Process that I had trained and support on continuous basis are as: We amend the customer's personal information such as contact details, name, product conversion Sub processes are: 1) Change of address, 2) Change of Title, 3) Database Maintenance, 4) Convert product, 5) MAS Participating quality control on daily basis Regular payments: 1) Standing Orders, 2) Direct debits, 3) Royline Bankline Account Opening such as current account, savings account, fixed rate bond Royline Bankline– Conversation with Relationship Manager’s who are in Front Office (UK) regarding the Payment made by High Network Customers or Companies belong to RBS. Suspense Account – Creating, Maintaining and Deleting Suspense Accounts based on the request received from front office (UK) authorized Relationship Managers through mail. Other Responsibilities Maintaing AYIC test for every day in my team. Preparing team quality report on monthly basis Preparing MI on the daily basis for our Team. Maintaining database for new updates instructed from onsite managers. Preparing daily processing reports from various sub processes handling by the team Taking part in the resource allocation in the absence of team heads Leading the team on fun and engagement committe. Core Committee Member of ClubAce Committee. Career Highlights Received Bronze Ovation Award for cracking 3 times of targeted volumes in 2008 and also in 2011. Got number of spot Ovation Awards for consistent performer. Got Best Supporter Award for supporting other processes. Part of OWIJ Team to make fund for charity. Educational Qualification Master of Computer Applications Sengamala Thaayar Educational trust Women’s College, Mannargudi, completed in 2008 with 83% aggregate. Bachelor of Computer Science Sengamala Thaayar Educational trust Women’s College, Mannargudi, completed in 2005 with 83.5% aggregate. Higher Secondary National Higher Secondary School, Mannargudi in 2002 with 75% aggregate. SSLC Sankara Matriculation Higher Secondary School, Mannargudi in 2000 with 72% aggregate. Technical Profile Languages : C, C++, Java Operating System : Window 2007, Windows XP Packages : MS-Office Database : MS Access, SQL Web contents : HTML, Wordpress, Android app development Personal Profile Father’s Name:Mr. G.Nammalwar, D.O.B:- Sex:Female Nationality:Indian Languages known:English, Tamil, Telugu Permanent Addtress : 6,Othai Street, Mannargudi Thiruvarur – 614 001 DECLARATION I hereby confirm that the information furnished above is true to the best of my knowledge and belief Date: Place: Chennai N. Gokilavani