PERSONAL INFORMATION
Goran Vasilevski
Boro Todorovik Num.6, 1000 Skopje Republic of Macedonia
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Skype goran.vasilevski9
Sex Male | Date of birth 24/12/1992 | Nationality Republic of Macedonia
PREFERRED JOB
Accounting and bookkeeping, Finance Department or Project Manager.
WORK EXPERIENCE
10/03/2016–Present
Community Forum and Social Media Moderator for Upwork
Upwork, Mountain View CA
Daily: monitor posts in the forum and:
>> Edit and move any posts that violate our community policies
>> Escalate to Upwork managers any heated/controversial discussions
>> Answer questions that are best answered by Upwork rather than the community
>> Direct users who have specific account-related questions to support
>> Correct any incorrect information shared in the forum
Daily: monitor posts through our social monitoring tool for Facebook and Twitter
>> Respond to user support questions sent through monitoring tool
>> Direct users who have specific account-related questions to support
>> Escalate messages from disgruntled users, especially potential social influencers
Weekly: connect with our full-time moderators to provide a week-end summary of the hot topics and "temperature" in the forums and on social pages during your coverage.
30/11/2016–15/02/2017
Logistic and Accounting Assistant
Eccotemp Systems, Summerville (United States)
Responsible for shipping orders for customers.
Invoicing all of the orders that are shipped.
Creating Credit memos for refunds and back orders.
Creating Sales orders for Amazon.
Inventory updates on shops portals.
01/08/2015–01/11/2016
Project Manager and Head Curator
Kiki Scene LTD, Tel Aviv (Israel)
Managing a team to maintain the schedule of the goals from the company. Training people how to work on the website and how to post events on a live platform.
Motivating the team and managing the tasks between them.
Customer Support via live chat and email.
Verifying and proofreading the work of each curator that has been done.
Coordinating with the IT department to build shortcuts for the curators.
Developing the database on the website (They had covered just 5 cities when i started, now there is 35).
Working with the CEO and CFO to improve the layout on the events that are posted.
01/02/2015
Lead research, Team Leader
London (United Kingdom)
Leading team of 6 members.
Responsible to train the team and help with their training procedure.Searching new tools and softwares that can help to our email list building.
01/08/2013–Present
UpWork, Skopje Republic of Macedonia
I work as Freelancer for the past four and a half years. +2500 Hours billed, over 140 projects.
* Email & contact List Building
* Email Scraping
* Customer Service Support- Live chat/Email/Phone.
* Google Research/Google Maps/Google Business/Google Trends.
* Market Research/Product research.
* Finding corporate email address
*Advance Excel/Graps/Pivot Tables/Preparing Report`s/working templates.
The Working Tools:
*Quikcbooks
* LinkedIn
* Data/Jigshaw
* Manta.com
* BBB.org
* Email permutator
* Raportive, Raporto and Connect6.
*Outwith Hub
*Web Harvy
EDUCATION AND TRAINING
01/08/2011–01/06/2017
Bachelor Degree "Financial Management"
MIT University, Skopje Republic of Macedonia, Faculty of Business and Economics.
General:
- Math, Statistic, Principles of Economy and Finance
-Introductions to Accounting, Finance Accounting, Finance Management
PERSONAL SKILLS
Mother tongue(s)
Macedonian
Other language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
English
B2
B2
B2
B2
B2
Communication skills
Great communications skills on any level needed.
Worked as Customer Service Support on a live chat/email and phone.
Worked under CEO`s for at least 5 companies.
Organisational / managerial skills
Great organizational skills, keeping track for an email list for +8000 emails. Organizing and scheduling what should be covered and when with the team.
Digital competence
SELF-ASSESSMENT
Information processing
Communication
Content creation
Safety
Problem solving
Proficient user
Proficient user
Independent user
Basic user
Proficient user
Quikcbooks Online ProAdvisor
Freshbooks Advisor
Accounting and Bookkeeping course
* Email & contact List Building
* Email Scraping
* Customer Service Support- Live chat/Email/Phone.
* Google Research/Google Maps/Google Business/Google Trends.
* Market Research/Product research.
* Finding corporate email address
*Advance Excel/Graps/Pivot Tables/Preparing Report`s/working templates.
ANNEXES
Freshbooks.jpg
Kosmo.jpg
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Other
Professional Karate athlete for 13 years. State champion 7 years in a row, and i represented my country on World and European championship.
Biggest accomplishments: 5th place on European championship, Balkan Champion ( 1 gold, 1 silver and 2 bronze medals). First place on a golden league in Milano and Istanbul.
Now I have my own club and I train small kids.
