Grace De Villa

I have been in a Call Center for 13 years assisting US, Canada, Hong Kong and Australian client. I was trained at a large Call Center in the Philippines and Hong Kong. I served as Team Leader for 4 years and handled 17 agents. I can close a ticket, provide and answered emails and phone support. Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work Australian or U.S. business hours.