Grace De Villa

$5/hr
Customer Support (email and chat) and Customer Support Supervisor , Customer Management
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
39 years old
Location:
Sta Teresita, Batangas, Philippines
Experience:
13 years
About

I have been in a Call Center for 13 years assisting US, Canada, Hong Kong and Australian client. I was trained at a large Call Center in the Philippines and Hong Kong. I served as Team Leader for 4 years and handled 17 agents. I can close a ticket, provide and answered emails and phone support. Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work Australian or U.S. business hours.

Languages
Simple time tracking. Easy payments. Hubstaff streamlines the way you work with freelancers. Make life easier.
No more hot potato projects. Tru Hubstaff Tasks