Grace Ruth Lopena

I am a Process Trainer for a national bank in the US handling deposit accounts and credit cards.
Reply rate:
Part-time (20 hrs/wk)
26 years old
Muntinlupa City, NCR, Philippines
7 years

I'm a resourceful and self-driven person who has more than 7 years of experience in the BPO industry. I have strong leadership and excellent communication skills. I am currently a Process Trainer in our company and I have been building great and positive relationship with our clients.

As a Process Trainer, I became detail-oriented because I cannot afford to be inaccurate with New Hire applicants, more so, a client, in terms of transferring knowledge. I use Gantt Chart to make sure that I don't miss any deadlines and make sure that there are no conflicts when it comes to schedule.

Research is something that I am also good at. I search for new ways on how to efficiently and effectively facilitate a module. I adapt to the changes in the workplace easily. I am also on top of my toes when it comes to appointments and calendar activities.

I also did a lot of administrative tasks such as reporting, sending e-mails, collating data, analyzing data and creating business reports. To add, I am also knowledgeable in MS Excel (and other MS Office Applications), Canva and Skype.

Simple time tracking. Easy payments. Hubstaff streamlines the way you work with freelancers. Make life easier.
No more hot potato projects. Tru Hubstaff Tasks