Harold Robins S. Pornelos

I specialize in data entry, transcription, e-mail handling and other additional customer service tasks. I will tell you why I have the right skills and extensive experience for these.

I have extensive experience with various Microsoft programs and worked with other engineering software programs (ie AutoCAD, Google SketchUp). I can easily adapt to new interface and system if necessary. I have a fast typing speed of 55-60 WPM with 98% accuracy.

I have been a customer service representative for an offshore American account for two years. In addition, I was promoted as a Subject Matter Expert in which I was tasked to assist my teammates with their calls. In addition, I also managed my team's stats and constantly report it back to my teammates and superiors. I also work for an Australian account for at least 6 months. These experiences provided me the best opportunity to improve my written and oral communication skills. In addition to that, I have also gained additional experience in data entry and e-mail handling.

I am detail-oriented and take full responsibility whenever given a task. I have flexible working hours and I get more motivated whenever I meet set goals for my work. I respect other people’s time as much as I respect mine that is why rest assured, I can deliver quality output on-time