Haseeb Amir

Haseeb Amir Objective: To achieve challenging position in a dynamic and well reputed organization which offers good opportunities and challenging working environment, where I could implement my knowledge and skills in a better way, and which in return could help me in building up my career, knowledge and experience in my profession. Personal Information: Father NameMuhammad Amir Date of BirthJune 22, 1991 Email - Address Lahore, Pakistan qUALIFICATION: I.com Punjab College of commerce 2010 Matric (Science) Lahore Board 2008 Ielts British Council 2011 Computer Expertise: 1 Can work effortlessly on Microsoft Office and other Softwares. 2 Well familiar with the purposeful usage of internet browsing. Languages: 1 Urdu (Expert Level) 2 English (Moderate Level) 3 Punjabi (Moderate Level) EXPERIENCE : Company’s Name Job Title Tenure TransData International SCSR June 2010 to Dec 2012 FastTech BPO SCSR Dec 2012 to April 2013 Axis Recruitment Agent April 2013 to June 2013 Active Key Solutions Clinical Care Coordinator June 2013 to Jan 2015 SUMMARY: I started Working in Transdata International Pvt.(Inbound Call Center) as an Agent on a Project called C.V(contact validation) in June 2010 to Dec 2012.In observance of my hard work,they promoted me to SCSR ( Senior Customer Support Rep ) I've worked on HungryHouse.co.uk as a SCSR.My duty was to take calls of customers and restaurants.Make calls to restaurants and keep checking the e-mails and act accordingly.Then I’ve working for another callcenter FastTech BPO from Dec 2012 to April 2013,I dealt with Resource center (Loan company) as a CSR.My duty was to take calls,make appointments of new applicants,listen to the voice mails and transfer the query to concern Dept.Discuss customer's issues with clients over chat and sort them out.Have also worked on 244taxi, Global logistics and many other online chat support projects. Also have worked in a well know callcenter Axis Recruitment,I’ve been recruiting nurses all over the UK for caring homes. Currently I’m employed at Active Key Solutions AS a Clinical Care Coordinator.My work here is related to health Industry.Calling up the Insurance companies and inquire about the patient’s medical policy is the bottom line of my job description. Overview: A result oriented self-starter, skilled learner and effective communicator, quick learner,very adaptive, determined and problem solver with a wide experience in call center field.Can provide Excellent Customer support services. Skills: • 5 years Experience in Customer Service, outbound calling, E-mail and chat support services to US and UK Clients • Experience in In-bound and out-bound calls • Excellent Communication Skills • Excellent Internet, computer Skills • Can Speak Softly and Gently to different Kinds of Customers (Assertive, Rude, Etc.,) • Detail-oriented, analytical and excellent writing skills • Good Typing Speed • Self-motivated • Able to work with minimum supervision • Able to commit long term