Jac Zimermann

Resume Jac Zimermann (Ziyao Ye) DOB: 30th. Oct. 1984 Email:-Tel:- Education October 2009 to March 2010 Spanish Language Studying, La Universidad Inca Garsilaso de la Vega, Peru Main Subjects: Spanish Language and Inca Culture September 2007 to June 2008 AP Degree in Market Management Course, Denmark Roskilde Business College Main Subjects: International Marketing, Communication, Economics, Selling & Marketing etc. September 2004 to June 2008 (Distant Learning) Bachelor Degree of English Language, International Commercial Management of China Main Subjects: University English, English Speaking Countries History, English Writing, English Literature and etc. September 2000 to June 2004 Advanced Diploma of International Business, Australia TAFE NSW College Main Subjects: Marketing, Research Methodology, International Management, Statistics and etc. Professional Experience June 1st., 2015 to Present MCJ Internet Café Self-Employed Basic Technical Support in Hardware and Software Establishing & Managing Customer Relation Design and Plan Marketing and Selling Strategy Organizing PC Games Tournament Events Delivering Employee Training September 9th, 2015 to Present Teleperformance Philippines, GSK Account IT Support HelpDesk Specialist (Customer Service) Maintaining Employee Windows NT Login Account Maintaining Major System Account such as, Veeva CRM, JDE, eForms and etc Analyzing & Troubleshooting Basic System Issue Troubleshooting & Education MS Office Applications Coordinating between Different Technical Teams July 28th, 2014 to July, 2015 Avantice Corporate, Manila (188BET) Outbound Team Manager Setting & Analyzing KPI Metrics Setting & Arrange Team Shift Schedule Designing & Delivering Outbound Team Training Designing Outbound Phone Scripts for Customer Retention & Selling July 28th, 2013 to July, 2015 Avantice Corporate, Manila (188BET) Training Supervisor Analyzing Organisational Training Needs Designing & Delivering Training Modules Analyzing Performance after Training June 28th, 2010 to July 25th, 2011 Emerson Electronic Asia. Makati ITSS Service Desk Specialist (Customer Service) Maintaining Employee Windows NT Login Account Maintaining Major System Account Analyzing & Troubleshooting Basic System Issue Troubleshooting & Education MS Office Applications Coordinating between Different Technical Teams Other Skills IT Skills MS Office Basic IT Troubleshooting Skills (Hardware and Software) Network Wiring Python Language & HTML (Still Learning) Training Skill Certification of Training the Trainers (Atenieo de Manila University) Certification of Training and Organizational Needs Analysis (Atenieo University) Language: Native Chinese Mandarin and Shanghaiese Nearly Native English Conversational Spanish Intermediate Norwegian Self-learning in French, Tagalog, Portuguese, Czech, Esperanto and ect. Soft Skills: Marketing & Selling Strategy Skills Hypnotic Conversation Skills Persuading and Influence Skills Customer Service Skill Active Listening Skills