JACQUELINE NGARE
Mobile: - E-mail:-Singapore
Personal statement
Dedicated credit professional with considerable London UK experience in the Insurance, National
Health service and Telecommunications industries. Gained an excellent track record of
managing both internal and external stakeholder relationships. Currently exploring a career
change in technology. Possess excellent telephone verbal and written communication skills with
the ability to deliver great customer service. Passionate about results, impact, reliable,
dependable, resourceful, methodical and teachable.
Key Skills
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Ability to work independently using own initiative or as part of a tightly knit team
Financial management, accounting and sales experience using Microsoft Dynamics
Excellent Microsoft Excel skills, including V Look Ups
Customer relationship management and online billing system skills
Substantial experience with automated direct debit systems for collecting payments
Sales and lettings bookings system skills used by estate agents
Excellent Microsoft Office skills including Word and Outlook
Excellent interpersonal and teaching skills, including introduction to programming for
children using building blocks of instructions
Employment History
Business Manager, DGtal-Mind Limited, East London
March 2019 to December 2019
Achievements and responsibilities
• Resolved backlog of outstanding bookkeeping with accounting management system
enabling timely filing of company accounts thus avoided HMRC penalties.
• Created physical filing system for expenses before submitting them onto the accounting
portal enabling easy access and referencing now and for future
• Learned and sourced candidates via job boards creating the free job advert and liaising
with candidates including interview stage hence saving the digital start up recruitment
fees
• Managed staff wages by reviewing timesheets for approval by CEO and providing weekly
projected figures to help manage cash flow
Mortgage Case Worker, Ethos Financial, South East London
July 2018 to February 2019
Achievements and responsibilities
• First point of contact with clients via telephone and client management software meant
director has timely case updates that facilitated case progression
• Collated, assessed and packaged client information from personal documentation
ensuring data protection and confidentiality therefore enhancing trust with customers
• Researched suitable lenders from specialized mortgage platform alongside customer
requirements most times 7/10 ended up as repeat or new business due to level of service
provided.
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JACQUELINE NGARE
Mobile: - E-mail:-Singapore
Programme Coordinator, MyCompleteFocus CIC South East, London
November 2015 to June 2018
Achievements and responsibilities
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Coordinated and promoted digital inclusion activities for children using code club projects
in Lewisham borough which led to Mayors recognition award for voluntary contribution in
Lewisham borough
Initiated the 1st paper-based record keeping system to capture, manage and provide
access to all relevant data during and post code club activities
Managed volunteers’ delivery of 1 to 1 digital inclusion session for adults for external
stakeholders like Phoenix Housing Association and Lewisham pensioners forum
Credit Controller, Alternative Networks Limited (Daisy Group)
Sept 2006 to Oct 2015
Achievements and responsibilities
● Project managed the daily timely and effective collection of debts resulting in the
reduction of both bad and over 90 days debtors and increase in cash flow
● Process improvement – Identified loopholes within a process that eliminated the risk of
exposure in a novation document used by the legal department
● Customer relationship management using great customer service and various
communication channels to resolve disputes, negotiate for payment
● Stakeholder management -Building and maintaining long term business relationships
which meant reduced churn and an increase in retention and repeat business revenue
● Established a departmental Quote of the day notice board section that was adopted by
team leader as part of work life balance initiative
Debt Collector SBS NHS -Xansa Plc, Bristol
July 2005 to August 2006
Achievements and responsibilities
• Raised invoices and allocated them between NHS primary care trusts on the information
management system
• Managed daily individual invoices worth 50 Million and ledgers of over 250 Million ledgers
both mixed in volume and value
• Worked in a team of about 40 people in the shared services business department a
centre of excellence for managing the collective debt of the NHS organisations
Sales Ledger Assistant, Madison Insurance Company Limited, Kenya
Sept 1999 to June 2005
Achievements and responsibilities
• Managed the daily allocation of premium receipts from customers to compute the agent’s
payroll of not less than 200 people
Education
The Chartered Institute of Credit Management Jan 2009 to Jan 2010
• ACICM Level 3 essential telephone collection techniques, accounting principles,
business environment, business Law and credit management)
Daystar University, Kenya 1994 -1998
• Bachelor of Commerce Business Administration and Accounting
Interests
Girls and Women in digital, Greening community projects, digital opportunities
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