Jake Lanit

Jake Lanit

$5/hr
Customer Service Specialist for Phone, Chat,Email and Supply Chain Management in retail market
Reply rate:
25.0%
Availability:
Hourly ($/hour)
Age:
38 years old
Location:
Naga, Bicol, Philippines
Experience:
10 years
About

I have 10 years of experience working as a Customer Service Representative for my first 6 years I worked for McAfee Antivirus as Customer Support (Tier 2) and as a Subject Matter Expert with Sutherland Global Services, I handle customer escalation by phone, chat and email part of my role I provide support and training for Chat and Email agents doing huddles and update regarding processes, also as part of the support team I prepare the reports and analysis of my team's performance on a weekly and monthly basis which we present to the clients, the next 3 years I was working as Customer Care and Sales specialist for Bell Canada under sister Bpo company Quantrics Enterprises Inc., my role is to help customers with account concern up to Satalite TV troubleshooting and Upselling.

With my broad background of experience, I am confident that I am a competent candidate for the position. I now desire a fresh challenge with the possibility of progression to enable me to build up my skills.

In addition to my working experience, I have an excellent communicating skill with good inter-relationship skill. I am a punctual, diligent and patient individual with the ability to type 40 words per minute. I can also do good job in multitasking under pressure. I am also among those selected to help train new staff. I believe I am a suitable candidate for the post because of my experience, superior customer service skills and ability to routinely exceed targets.

I have also worked as a Supply Chain Team Lead for Stretch Distribution Inc. My role has a wide scope which includes handling people in logistic, warehouse and back office, but my overall responsibility is to ensure we have enough stock for distribution, lead and support individual team members in the execution of their duties. I am proud to say that I have made process improvements where my staff don’t have to stay late at night to finish truck loadings and processes that need to be completed within the day, this helps my people perform to the fullest of their abilities.

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