Jam Andrea Y. Gellecanao
Prk 16. Sitio Durian Libby Road Talomo District · --· LinkedIn | Jam Andrea Gellecanao · Skype | jam.yelo
I have almost Ten years of experience in the Management Industry.
I spent the bulk of those years working in Independent groups. I’m often chosen to head up projects a big chunk of thanks to my excellent communication skills.
I’m most proud of the work and experience I have on my former organization. My task was to head up our Marketing Operations with Account Management and Project Management. My work involved coordinating with the CEO to find possible clients for the Business, and to come up with solutions that would assist the growth of the Company. The challenge was the communication of the availability of schedules to meet.
The end goal was to create a harmonious working relationship. I spearheaded a coordinated approach to the project. I lead our Marketing Team mainly a Telemarketer, Graphic Artist, Web Developer, Social Media Manager.
Would love to be part of the Team.
Experience
October 22 – Present
Operations Manager, OneBLUe pte Ltd.
Directs overall site level operations including profitability (P/L); coordinates cross-functionally to achieve site goals.
Develops business plans and budget for site; understand payroll and timekeeping processes. Participates in strategic planning for the site with executive management.
Directs business operations to meet all operational effectiveness and inefficiencies measurements. Works with Operations leaders to establish program objectives and strategies. Oversees and coordinates Operations Teams to implement new or expanding client programs. Manages to standard operating procedures and client driven metrics.
Ensures client contractual expectations and metrics are met. Develops and maintains client relationships to support growth and sustain current business. Manages all program Service Level Agreements (SLAs) targeted to achieve leading client performance.
Demonstrates leadership skills internally and externally. Partners with internal business leaders to share best practices. Positively represents the company to the community, leads community relationship building and participants in community endeavors with community leaders.
Analyzes site performance data for trends for areas of opportunity and implements approved process improvements that lead to achievable and successful results; ensures proper protocol is followed and fraud prevention measures are in place.
May 2015 – Sept 2016
Executive Assistant to the CEO, Logistics Bureau
Screen phone calls, enquiries and requests, and handle them when appropriate;
Organize and maintain diaries and make appointments;
Organize business/personal travel. Book transport and accommodation.
Vet all emails, respond when appropriate.
Transcribe recorded dictation for emails/letters.
Record minutes of meetings and management meetings.
Assist in planning, organizing and managing events with Rob.
Prepare/assist in letters, presentations and reports
Assist with projects that Rob might be working on by researching.
Book/organize personal appointments
Coaching and Career Development for Staff
May 2015 – Sept 2016
Virtual Done Well, Team Leader
Coaching and Career Development for Staff
Screen phone calls, enquiries and requests, and handle them when appropriate;
Organize and maintain diaries and make appointments;
Organize business/personal travel. Book transport and accommodation.
Vet all emails, respond when appropriate.
Transcribe recorded dictation for emails/letters.
Record minutes of meetings and management meetings.
Assist in planning, organizing and managing events with Rob.
Prepare/assist in letters, presentations and reports
Assist with projects that Rob might be working on by researching.
Book/organize personal appointments
June 2010 – May 2015
Convergys Corporation Philippines, Team Leader
Effectively interact with Team Members who have diverse backgrounds and Temperaments, while demonstrating a genuine interest in Team Members, maintaining open lines of communication with Team Members and being an advocate
Coach team members on their performance on a regular basis, and write and deliver bi-annual performance appraisal
Consistently monitor Team pro-actively identify potential problems and ensure appropriate parties are engaged through resolution
Demonstrate Team-Work by supporting and assisting other Team Leaders.
Effective use business standards oral and written communication skills on a daily basis.
Responsible for Day-day functional supervision on non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirement.
Education
March 2010
Bachelor 0f Science in Communication Arts, University of St Lasalle
March 2005
High-School, La Consolacion College – Bacolod
March 2000
Elementary, La Consolacion College - Bacolod
Skills
Virtual Assistance (EA/PA)
Management Skills
Operational Management
Microsoft Office (Excel, Word, PowerPoint, Outlook, OneNote)
Digital Marketing
Developmental Coach
Account Management
Lead Generation / Telemarketing
Marketing Consultant
Operational/Administrative or Clerical
Ecommerce
Customer Service
Time Management
Analytical
Attention to Detail
People Skills
Analytical/Problem Solver
Communication Skills – Excellent
Client Correspondence – Excellent
Flexible
Versatile
Transparent
Personal Data
Age: 29
Gender: Female
Birth Date: March 9, 1989
Status: Single
Height: 5’7
Weight: 110 lbs.
Father: Rodin Montesino. Gellecanao
Mother: Melvie Yelo. Gellecanao
References
Marvie Die Nicdao (Operations Manager - Convergys Bacolod) -
Sharon Borre (Human Resource Specialists - Virtual Done Well Davao) -
Robin O'Byrne (CEO and Managing Director of Logistics Bureau Australia) –-Kristian Tactica (Sales Manager – OneBlue Pte Ltd) - -
