Jamaica Elisha Mary C. Martinez

I have more than 6 years of experience in the call center industry as Customer Service Representative, Technical Support Representative, Retention Specialist for HughesNet (satellite internet service provider in the US), Inbound and Outbound Collections Agent AGL (gas and electricity retailer in Australia). I also have 4 months of experience as an Appointment Setter (Remote) for American Insurance Benefits (both mortgage and healthcare insurance). I can also do social media management, data entry and content moderation.

I have skills in using the following Customer Service related tools like Microsoft Office (Word, Power Point, Excel), Google Docs, CRM and Zendesk.

I can quickly adapt to the work process and open for constructive criticisms to improve my productivity or performance. I can also work effectively and efficiently.

I am fluent in English both verbal and written.

I am looking forward to work with you soon.