I have a vast knowledge in Microsoft Office tools. This includes Word,Excel and Powerpoint. I have several years of experience in Customer Service and Technical Support . I excel in customer service. I can handle customers' queries and concerns. I am trained on how to handle difficult customers as well. I have a few years of experience in Technical Support too. I am able to troubleshoot the customers' device for them to continue enjoying their services.
I also have an experience in email handling. My job was to respond to the customers' questions and concerns in a timely manner.
With my last job, I handled different tasks too. I handled escalated calls from my colleagues. I provided support to my team mates as well by assisting them with their calls. I also do coaching sessions with colleagues.