Jan Ruzzel Valenzuela

Highly self-motivated, detail oriented, very organized, dependable, quick and efficient.

Had been in the call center industry since 2005. I was able to take sales and customer service calls from different parts of English-speaking countries worldwide.

Monitored, evaluated and transcribed agent's calls for client's quality satisfaction.

I recently worked as an Expert resolutions desk officer. Prior to that, I have been with companies that need support to ensure client’s quality standards in BPO industry. I am well trained in keeping all my deliverables intact and on time. I am very strict when it comes to efficiency and accuracy of my work because for me, a happy customer always reflects my personality.

Have been named as Most Outstanding Quality Assurance Analyst thrice gave much inspiration and courage for me to do even more.

I now have a wide breadth of experience of the type that gives potential employers the flexibility to place me in a broad range of demanding situations, with the confidence that I will undertake my duties professionally and effectively.

Taking each task as a challenge to improve my skills and capability to do more.

"Only Integrity and professionalism!"